lg KU greenLOUISVILLE, Ky. (7/15/17) — According to newly released survey results, Kentucky Utilities Company and Louisville Gas and Electric Company have earned the top two rankings for residential customer satisfaction among utilities in the Midwest Mid-size region. The survey was conducted by global market research company J.D. Power.

The research company’s 2017 Electric Utility Residential Customer Satisfaction Study ranks KU first and LG&E second among the utilities’ peers.

“We take tremendous pride in this achievement,” said LG&E and KU President and Chief Operating Officer Paul W. Thompson. “Combined with our previous top rankings, this national recognition shows our employees’ dedication and consistency when it comes to going above and beyond for our customers every day.”

The study, now in its 19th year, measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. Satisfaction is calculated on a 1,000-point scale.

For detailed information about the survey results, view the full text of the J.D. Power press release.

SurfKY News
Information provided by LG&E and KU News

sitelogosm© Copyright 2008 - 2017 SurfKY News Group, Inc. All rights reserved.
This material may not be published, broadcast, or rewritten without permission.

Click here to subscribe to receive daily updates by email.

Most Read This Week

Jul 24, 2017 14884

Young Oncologist Succumbs to Cancer

by Doreen Dennis, SurfKY News
Jul 23, 2017 10552

Ohio County Sheriff's Reports Released

by Janice Stone
Jul 23, 2017 9056

UPDATE: Driver in Rollover ATV Accident Dies

by Rita Dukes Smith, SurfKY News Director
Jul 25, 2017 8046

Hopkins County Woman Reported Missing

by Doreen Dennis, SurfKY News

Most Read This Month

Jul 09, 2017 35018

UPDATE: CCPD Releases Fatal Motorcycle Accident Information

by Rita Dukes Smith, SurfKY News Director
Jul 14, 2017 30886

UPDATE 3: 5 Names Released from 6-Person Fatality

by SurfKY News Staff Report

Weather brought to you by

79°
26°
°F | °C
Cloudy
Humidity: 87%
Thu
Thunderstorms
75 | 87
23 | 30
Fri
Thunderstorms
73 | 83
22 | 28
Sat
Sunny
65 | 79
18 | 26
Sun
Sunny
60 | 82
15 | 27

Stories Trending Today

Kanbar small
Jul 24, 2017 14884

Young Oncologist Succumbs to Cancer

by Doreen Dennis, SurfKY News
Ohio County Sheriff Tracy Beatty
Jul 23, 2017 10552

Ohio County Sheriff's Reports Released

by Janice Stone
atvaccident
Jul 24, 2017 9056

UPDATE: Driver in Rollover ATV Accident Dies

by Rita Dukes Smith, SurfKY News Director
skyler williams
Jul 25, 2017 8046

Hopkins County Woman Reported Missing

by Doreen Dennis, SurfKY News
usa path SVS
Jul 25, 2017 6982

Greenville Police Urge Self Preparedness for Solar Eclipse

by Rita Dukes Smith, SurfKY News Director

Market Report

1 DOW 21,711.01
+97.58 (0.45%)    
2 S&P 2,477.83
+0.70 (0.03%)    
3 NASDAQ 6,422.75
+10.57 (0.16%)    

Market Report brought to you by