Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster
Davis Motor Sales banner ad

Simple Steps to Keep Scammers at Bay

Scam Alert blue 300LOUISVILLE, Ky. (3/4/14) — Whether it’s over the phone, through direct email, on the internet or a knock on your front door, today’s con artists have no shortage of ways to take advantage of unsuspecting consumers.

In an effort to keep scammers at bay and in conjunction with National Consumer Protection Week, Kentucky Utilities Company and Louisville Gas and Electric Company are reminding customers of tips to help avoid getting swindled and to guard against scams that could be associated with our company.

Several utility fraud schemes have swept the nation in recent years. One involves a caller who claims to be a utility employee and asks for immediate bill payment by credit card or prepaid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric or natural gas service. In another, customers receive emails, from what appears to be their utility provider, stating a past due amount and directing them to click a link.

KU and LG&E offer the following safe advice to residential and business customers:

  • Secure your personal information: KU and LG&E will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU and LG&E offer customers a variety of official payment options.
  • First check with KU and LG&E if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU and LG&E who will always verify official communications. KU customers should call (800) 981-0600. LG&E customers should call (502) 589-1444 (outside Louisville at (800) 331-7370).     
  • Elect to speak to a KU and LG&E representative: As a courtesy, KU and LG&E do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.

KU and LG&E encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company’s behalf. KU and LG&E employees carry authentic company ID badges which — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service related reasons the utilities may need access to a customer's home, but in person contact at a customer's home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Louisville Gas and Electric and Kentucky Utilities

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

button coupons
button classifieds

In Other News...

Dawson Springs Police Reports Released

DAWSON SPRINGS, Ky. (1/26/15) — The Dawson Springs Police Department released the following reports Monday, Jan. 26.… Read More

Madisonville Police Arrest Reports - Jan. 27, 2015

MADISONVILLE, Ky. (1/27/15) — The Madisonville Police Department released the following reports Tuesday, Jan. 27.… Read More

Most Read This Week

January 23, 2015 9207

Local Church's Faith Restored; 71 Souls Saved…

in Video by Gary Gates, SurfKY News
January 22, 2015 7330

Nortonville Man Accused of Selling Drugs near…

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Jail
January 21, 2015 6608

KYDOT Pre-Treating Roads Thursday in Antipation…

in Top News For All Sites by Keith Todd
January 22, 2015 6185

MCEA Head: Further School Mergers Might Ease…

in Local (Muhlenberg) Top News by Paul McRee, SurfKY News
January 23, 2015 5807

Parents Face Charges after Marijuana Joint Falls…

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Jail
January 25, 2015 5285

Dean’s List Announced

in Top News For All Sites Touching Hopkins by Joyce Riggs
January 21, 2015 4977

Man Arrested after Allegedly Nodding off on Baby…

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Jail
January 26, 2015 4766

KSP Arrests Two on Child Porn Charges; MPD…

in Top News For All Sites Touching Hopkins by Trooper Stu Recke
January 23, 2015 4652

Nortonville Woman Charged for Meth Possession

in Local (Hopkins) Top News by Hopkins County Sheriff's Office/Hopkins County Detention Center
January 22, 2015 3784

Local Family Business Changes Hands

in Local (Hopkins) Top News by Doreen Dennis, SurfKY News

Stories Trending Today

January 26, 2015 4766

KSP Arrests Two on Child Porn Charges; MPD…

in Top News For All Sites Touching Hopkins by Trooper Stu Recke
January 26, 2015 3509

Man Goes to Jail after Allegedly Attacking Family

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Jail
January 25, 2015 3373

Juvenile Hit by Vehicle at McDonald's

in Local (Muhlenberg) Top News by GPD Officer Wes Miller
January 26, 2015 2864

School Board Votes 3-2 for Utility Tax

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
January 26, 2015 2722

Madisonville Post Welcomes New Troopers

in Top News For All Sites Touching Hopkins by Trooper S. C. Recke
January 26, 2015 2477

Hopkins County Sheriff's Reports Released

in General News For All Sites by Hopkins County Sheriff's Office
January 26, 2015 2406

Madisonville Police Arrest Reports - Jan. 26, 2015

in Hopkins News by Madisonville Police Department
January 26, 2015 2243

Kentucky Highway Crews Prepared for Snow into the…

in Top News For All Sites by Keith Todd
January 26, 2015 1976

Hopkins District Court Fines Handed Down

in Local (Hopkins) Top News by Circuit Clerk's Office
January 26, 2015 1848

McClearn Remains Optimistic I-69 Signs up Between…

in Top News For All Sites Touching Hopkins by Keith Todd

SurfKY News Group, Inc.
Corporate Office & Studio
1125 Nebo Rd.  •  Madisonville, KY 42431
270.452.2727 (phone)
  •  270.452.2249 (fax)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2015 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social fbsocial twsocial yt
social gpsocial flr subscribevideoitunessocial rss