Scam Alert blue 300LOUISVILLE, Ky. (3/4/14) — Whether it’s over the phone, through direct email, on the internet or a knock on your front door, today’s con artists have no shortage of ways to take advantage of unsuspecting consumers.

In an effort to keep scammers at bay and in conjunction with National Consumer Protection Week, Kentucky Utilities Company and Louisville Gas and Electric Company are reminding customers of tips to help avoid getting swindled and to guard against scams that could be associated with our company.

Several utility fraud schemes have swept the nation in recent years. One involves a caller who claims to be a utility employee and asks for immediate bill payment by credit card or prepaid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric or natural gas service. In another, customers receive emails, from what appears to be their utility provider, stating a past due amount and directing them to click a link.

KU and LG&E offer the following safe advice to residential and business customers:

  • Secure your personal information: KU and LG&E will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU and LG&E offer customers a variety of official payment options.
  • First check with KU and LG&E if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU and LG&E who will always verify official communications. KU customers should call (800) 981-0600. LG&E customers should call (502) 589-1444 (outside Louisville at (800) 331-7370).     
  • Elect to speak to a KU and LG&E representative: As a courtesy, KU and LG&E do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.

KU and LG&E encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company’s behalf. KU and LG&E employees carry authentic company ID badges which — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service related reasons the utilities may need access to a customer's home, but in person contact at a customer's home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Louisville Gas and Electric and Kentucky Utilities

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

E-town's Hendrickson USA to Add Another 21 Jobs

ELIZABETHTOWN, Ky. (4/27/15) – When Hendrickson USA LLC announced plans to build a highly advanced facility in… Read More

Online Petition Seeking Re­opening of Shanice Bean Fatal Accident Investigation

HOPKINS COUNTY, Ky. (4/27/15) — Friends and family of a Nortonville teenager killed in a car crash are seeking the… Read More
1 DOW 18,063.36
+25.39 (0.14%)    
2 S&P 2,109.42
+0.50 (0.02%)    
3 NASDAQ 5,057.61
-2.64 (-0.05%)    

Most Read This Week

April 23, 2015 7878

Man Charged with Sodomy, Incest/Victim under 12

by SurfKY News
April 20, 2015 5074

Nortonville Woman Charged with Meth Possession at…

by Madisonville Police Department
April 24, 2015 4417

UPDATE: Police Can't Substantiate Injured Man…

by Doreen Dennis, SurfKY News
April 22, 2015 4124

Crime Stoppers Fugitive of the Week – April 22,…

by Hopkinsville – Christian County Crime Stoppers
April 22, 2015 4065

Madisonville Man Accused of Domestic Violence/Rape

by SurfKY News

Most Read This Month

April 17, 2015 13637

An Open Letter from an Addict

by Olivia Kirks
April 02, 2015 8916

UPDATE: Madisonville Man Injured in Head-on…

by Doreen Dennis, SurfKY News

Stories Trending Now

April 27, 2015 2089

Online Petition Seeking Re­opening of Shanice…

by Samantha Carver, SurfKY News
April 27, 2015 1821

Hopkins County Drug War ― Are We Winning?

by Doreen Dennis, SurfKY News
April 27, 2015 1001

Hopkins County Sheriff's Reports Released -…

by SurfKY News
April 27, 2015 954

Church Attempts to ‘Inspire’ Teens in Self-Worth,…

by Tammy Holloway, SurfKY News
April 27, 2015 707

Smoke Filled House Prompts 911 Call

by Madisonville Fire Dept.
April 27, 2015 654

Mustangs Lose to Ohio County via Shutout

by Steve LeMaster
April 27, 2015 635

Traffic Advisory for Western Kentucky

by Keith Todd
April 28, 2015 477

ATV Driver Injured When Vehicle Overturns

by SurfKY News
April 27, 2015 476

Lady Mustangs Take Two from Calloway in…

by Steve LeMaster
April 27, 2015 464

WKCTC Physics Associate Professor Wins Second…

by Tammy Thompson