Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster
Davis Motor Sales banner ad

OMU Speaks Out On Higher Bills

money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

button coupons
button classifieds

In Other News...

Harney-Led Lady Mustangs Top Ohio County

GREENVILLE, Ky. (12/17/14) — Freshman guard Bailee Harney poured in a game-high 28 points to lead Muhlenberg County… Read More

Elderly Couple Found Shot to Death in Muhlenberg

DUNMOR, Ky. (12/17/14) — Kentucky State Police is investigating the deaths of an elderly couple in Muhlenberg County.… Read More

Most Read This Week

December 16, 2014 8983

Coal Miner Fatally Injured in Underground Mining…

in Top News For All Sites by Dick Brown
December 14, 2014 8308

Muhlenberg Pays Homage to U.S. Armed Forces

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
December 12, 2014 7904

Man Allegedly Threatening Medical Staff with…

in Local (Muhlenberg) Top News by Wes Miller
December 17, 2014 5438

Elderly Couple Found Shot to Death in Muhlenberg

in Local (Muhlenberg) Top News by Trooper Stu Recke
December 17, 2014 5305

Three Men Charged with Burglary

in Local (Hopkins) Top News by Madisonville Police Department
December 15, 2014 4695

Hopkins County Woman Charged Second Time in Two…

in Local (Hopkins) Top News by Charles W. Riley II, SurfKY News
December 12, 2014 4609

Man Allegedly Hits Brother with Pickup Truck…

in Local (Muhlenberg) Top News by Wesley Miller
December 15, 2014 4229

Woman Leads Police on High-Speed Chase in Stolen…

in Local (Hopkins) Top News by Madisonville Police
December 12, 2014 3741

Man Accused of Public Intoxication, Stealing…

in Local (Hopkins) Top News by Madisonville Police Department
December 15, 2014 3199

Vehicle Careens down 150 Foot Embankment with…

in Local (Hopkins) Top News by Madisonville Police Department

Stories Trending Today

December 17, 2014 5438

Elderly Couple Found Shot to Death in Muhlenberg

in Local (Muhlenberg) Top News by Trooper Stu Recke
December 17, 2014 5305

Three Men Charged with Burglary

in Local (Hopkins) Top News by Madisonville Police Department
December 17, 2014 1785

Madisonville Police Arrest Reports - Dec. 17, 2014

in Hopkins News by Madisonville Police Department
December 17, 2014 1318

KSP Charges Grayson County Man with Crimes…

in General News For All Sites by Sherry H. Bray
December 17, 2014 1307

Harney-Led Lady Mustangs Top Ohio County

in Local (Muhlenberg) Top News by Steve LeMaster
December 17, 2014 1257

KYTC Announces Winners of 2014 Adopt-a-Highway…

in General News For All Sites by Lisa Tolliver
December 17, 2014 1194

Mustangs Earn District Win over Ohio County

in Local (Muhlenberg) Top News by Steve LeMaster
December 17, 2014 1159

Princeton Road Drug Investigation Results in…

in Local (Hopkins) Top News by Madisonville Police Department
December 17, 2014 859

Change to Holiday Schedule for LBL Administrative…

in Local (Lakes) Top News by Land Between The Lakes
December 17, 2014 781

MFD Summoned to Seminary Street for Garage Fire

in Local (Hopkins) Top News by SurfKY News

SurfKY News Group, Inc.
Corporate Office & Studio
1125 Nebo Rd.  •  Madisonville, KY 42431
270.452.2727 (phone)
  •  270.452.2249 (fax)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social fbsocial twsocial yt
social gpsocial flrsocial rss