ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Bremen Man Charged with Concealed Brass Knuckles in Madisonville

MADISONVILLE, Ky. (5/26/15) — Madisonville Police charged a Bremen man with several offenses after he was stopped at… Read More

Two Central City People Jailed on Meth Charges

MUHLENBERG COUNTY, Ky. (5/26/15) — A Muhlenberg Sheriff's deputy charged two Central City people with possession of… Read More
1 DOW 18,041.54
0.00 (0.00%)    
2 S&P 2,104.20
0.00 (0.00%)    
3 NASDAQ 5,032.75
0.00 (0.00%)    

Most Read This Week

May 22, 2015 7504

Madisonville Man Charged with First-Degree Rape

by SurfKY News
May 23, 2015 7200

Missing 5-Year-Old Boy Found

by Doreen Dennis, SurfKY News
May 20, 2015 3600

Pennyrile Forest State Resort Park Holding Beach…

by Gil Lawson
May 21, 2015 3372

Police Charge Madisonville Man with Harassing…

by SurfKY News
May 25, 2015 3326

Can Sunscreen Save Your Life?

by Melissa Patrick

Most Read This Month

May 15, 2015 10775

New Madisonville Business In Full Operation Soon

by Tammy Holloway, SurfKY News
May 15, 2015 7581

Investigation of Local Barber Shop Leads to Drug…

by SurfKY News

Stories Trending Now

May 25, 2015 3326

Can Sunscreen Save Your Life?

by Melissa Patrick
May 25, 2015 2259

Hopkins Man Injured in Muhlenberg Motorcycle…

by SurfKY News
May 26, 2015 1932

Mandarin House Gearing Up to Open Soon

by Gary Gates, SurfKY News
May 26, 2015 1930

Large Necklace on Rearview Mirror Lands Driver in…

by SurfKY News
May 25, 2015 1895

UPDATE - MPD Seeks Three in Residential Robbery

by SurfKY News
May 26, 2015 1663

Governor Announces Hopkins County as Kentucky…

by Doreen Dennis, SurfKY News
May 25, 2015 1237

Seniors Celebrate with Cook-out, Games, Fellowship

by Tammy Holloway, SurfKY News
May 25, 2015 1213

Damascus Road House Leads Young People to Christ

by Tammy Holloway, SurfKY News
May 26, 2015 1174

Two Central City People Jailed on Meth Charges

by SurfKY News
May 25, 2015 1056

‘Remembering Those That Paid All’

by Tammy Holloway, SurfKY News