Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster

Attorney General Files Complaint Against Propane Provider

jack conway 300FRANKFORT, Ky. (1/30/14) ― Attorney General Jack Conway today filed a complaint in Franklin Circuit Court against a Kentucky propane gas provider for alleged violations of the Kentucky Consumer Protection Act. It also sought, and was granted, a restraining order to allow customers of United Propane Gas, Inc. and its 23 subsidiaries to secure propane from another supplier without a written release from UPG until Feb. 3. A written release by a tank owner/supplier is normally required by Kentucky law before another supplier is allowed to fill the tank. The court's restraining order suspends that requirement in this instance.


The action comes after the Office of the Attorney General received complaints from farmers and residential customers of UPG in Western Kentucky who were exhausting their propane supplies. When consumers called the company, they had trouble reaching a representative or could not secure a waiver from the company. The Office of the Attorney General worked with the company to obtain a blanket waiver for customers. The waiver expired at 12:01 a.m. January 28. The Office of the Attorney General demanded UPG to extend the waiver through the week because of the company's lack of supply and cold temperatures. The company refused, which led to today's action.


"The majority of propane companies, while facing shortages, are doing the right thing," General Conway said. "They are working with customers to make partial deliveries or provide waivers. This has not been the case for UPG. It baffles me why a company would not put the needs of its customers first, especially with the recent weather conditions we've been experiencing in Kentucky. I appreciate the judge ruling on behalf of consumers who need access to propane to heat their homes and operate their businesses."
To view Judge Phillip Shepherd's order, visit this link: http://goo.gl/xrlpwA.


Customers who are unable to reach their supplier, obtain a release or obtain supply from another supplier should contact the Office of the Attorney General at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call the Propane Supply Complaint Hotline at 1-866-592-2556.

SurfKY News
Information provided by Allison Gardner Martin

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

In Other News...

Providence Festival Welcomes 'Walking Dead' Novelist

PROVIDENCE, Ky. (9/16/14) — Local Kentucky writers and 'The Walking Dead' house novelist Jay Bonansinga gathered… Read More

Bearcats Return to Owensboro for Homecoming Week at Brescia University

OWENSBORO, Ky. (9/18/14) — Homecoming week kicked off on Monday, Sept. 15 on campus at Brescia University with a host… Read More

Most Read This Week (Site-Wide)

September 15, 2014 4979

Man Accused of Stealing Rural King…

in Top Stories by MCSO PIO Alex Piper
September 15, 2014 4737

Man Accused of Stalking Woman During Her…

in Top Stories by GPD PIO Wes Miller
September 16, 2014 3628

Postal Worker Arrested for Terroristic…

in Top Stories by GPD PIO Wes Miller
September 17, 2014 2321

Wanted Man Leads Troopers on Chase…

in Top Stories by Trooper Stu Recke
September 15, 2014 2301

Man Arrested for DUI, Carrying Concealed…

in Top Stories by Madisonville Police Department

Most Read Stories from Hopkins County

September 17, 2014 2321

Wanted Man Leads Troopers on Chase…

in Top Stories by Trooper Stu Recke
September 15, 2014 2301

Man Arrested for DUI, Carrying Concealed…

in Top Stories by Madisonville Police Department
September 15, 2014 2169

Man Arrested for Being Under Influence of…

in Top Stories by Madisonville Police Department
September 17, 2014 1657

Three Injured in Two-Vehicle Accident

in Top Stories by Kyle Pharris
September 17, 2014 795

Crime Stoppers Top Most Wanted -…

in Top Stories by Crime Stoppers

Most Read Stories from Owensboro

September 15, 2014 1362

Owensboro Convention Center Announces…

in News by Madison Strobel
September 15, 2014 1022

Marian Retreat Oct. 18-19

in News by Jennifer Kaminski
September 14, 2014 965

Come and Explore at Sister Trek 2014

in News by Jennifer Kaminski
September 15, 2014 906

Parking Committee Meeting Location Change

in News by Beth Cecil
September 15, 2014 458

Owensboro Man Charged With Burglary,…

in Top Stories by Dennis Beard, SurfKY News

Most Read Stories from Muhlenberg County

September 15, 2014 4979

Man Accused of Stealing Rural King…

in Top Stories by MCSO PIO Alex Piper
September 15, 2014 4737

Man Accused of Stalking Woman During Her…

in Top Stories by GPD PIO Wes Miller
September 16, 2014 3628

Postal Worker Arrested for Terroristic…

in Top Stories by GPD PIO Wes Miller
September 17, 2014 2248

Two Arrested for Meth After Traffic Stop

in Top Stories by Alex Piper
September 14, 2014 2147

Three Injured in Single-Car Collision

in Top Stories by Robert LIttlepage

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 03social 04social 22social 21social 06