Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster

Attorney General Files Complaint Against Propane Provider

jack conway 300FRANKFORT, Ky. (1/30/14) ― Attorney General Jack Conway today filed a complaint in Franklin Circuit Court against a Kentucky propane gas provider for alleged violations of the Kentucky Consumer Protection Act. It also sought, and was granted, a restraining order to allow customers of United Propane Gas, Inc. and its 23 subsidiaries to secure propane from another supplier without a written release from UPG until Feb. 3. A written release by a tank owner/supplier is normally required by Kentucky law before another supplier is allowed to fill the tank. The court's restraining order suspends that requirement in this instance.


The action comes after the Office of the Attorney General received complaints from farmers and residential customers of UPG in Western Kentucky who were exhausting their propane supplies. When consumers called the company, they had trouble reaching a representative or could not secure a waiver from the company. The Office of the Attorney General worked with the company to obtain a blanket waiver for customers. The waiver expired at 12:01 a.m. January 28. The Office of the Attorney General demanded UPG to extend the waiver through the week because of the company's lack of supply and cold temperatures. The company refused, which led to today's action.


"The majority of propane companies, while facing shortages, are doing the right thing," General Conway said. "They are working with customers to make partial deliveries or provide waivers. This has not been the case for UPG. It baffles me why a company would not put the needs of its customers first, especially with the recent weather conditions we've been experiencing in Kentucky. I appreciate the judge ruling on behalf of consumers who need access to propane to heat their homes and operate their businesses."
To view Judge Phillip Shepherd's order, visit this link: http://goo.gl/xrlpwA.


Customers who are unable to reach their supplier, obtain a release or obtain supply from another supplier should contact the Office of the Attorney General at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call the Propane Supply Complaint Hotline at 1-866-592-2556.

SurfKY News
Information provided by Allison Gardner Martin

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

Latest Video

3/13 - 16

Stock Report

1 DOW 17,237.35
-42.39 (-0.25%)    
2 S&P 1,997.63
-12.77 (-0.64%)    
3 NASDAQ 4,531.91
-47.88 (-1.05%)    
3/13 - 16
3/13 - 16

In Other News...

Spring Creek Resident Has Special Visit From Faraway Sisters

MURRAY, Ky. (9/20/14) — Spring Creek resident Anne Beichner, pictured seated left, had a special visit over the weekend… Read More

Paradise NRA Banquet Promises Food, Fun, Prizes

CENTRAL CITY, Ky. (9/19/14) The Second Annual Banquet and Auction for the Paradise Friends of the NRA will be held on… Read More
3/13 - 16

Most Read This Week (Site-Wide)

September 19, 2014 4399

Madisonville Man Among Three Arrested for…

in Top Stories by Muhlenberg Sheriff Curtis McGehee
September 17, 2014 3358

Wanted Man Leads Troopers on Chase…

in Top Stories by Trooper Stu Recke
September 20, 2014 3154

Large Cache of Drugs, Cash, Gun Seized;…

in Top Stories by MCSO PIO Alex Piper
September 18, 2014 2905

Hopkins County Grand Jury Indictments

in News by Karen McKnight
September 19, 2014 2728

Five Injured in Two-Vehicle Collision at…

in Top Stories by MPD Officer Russell Nichols

Most Read Stories from Hopkins County

September 17, 2014 3358

Wanted Man Leads Troopers on Chase…

in Top Stories by Trooper Stu Recke
September 19, 2014 2728

Five Injured in Two-Vehicle Collision at…

in Top Stories by MPD Officer Russell Nichols
September 18, 2014 1855

Manitou Man Charged with DUI

in Top Stories by Madisonville Police Department
September 18, 2014 1769

Vehicle Strikes CSX Train Cars at Crossing

in Top Stories by Trooper Stu Recke
September 19, 2014 1441

My Kentucky Roads - Twin Maples Farm in…

in Top Stories by Amber Averitt, SurfKY News

Most Read Stories from Owensboro

September 20, 2014 971

Man Charged with Theft After KSP…

in Top Stories by Alexis McGee
September 19, 2014 845

STREET CLOSINGS FOR MONDAY, SEPTEMBER 22

in Top Stories by Abby Shelton
September 19, 2014 802

Police Searching for Hit-And-Run Driver

in Top Stories by Jennifer Smith, DCSO
September 18, 2014 652

Owensboro's Nathan Morris Has Worldwide…

in Top Stories by Paul McRee, SurfKY News
September 18, 2014 478

9-1-1 Phone Lines

in Top Stories by Michael Hathaway

Most Read Stories from Muhlenberg County

September 20, 2014 3154

Large Cache of Drugs, Cash, Gun Seized;…

in Top Stories by MCSO PIO Alex Piper
September 20, 2014 1439

Paradise NRA Banquet Promises Food, Fun,…

in Top Stories by Paul McRee, SurfKY News

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 03social 04social 22social 21social 06