jack conway 300FRANKFORT, Ky. (1/30/14) ― Attorney General Jack Conway today filed a complaint in Franklin Circuit Court against a Kentucky propane gas provider for alleged violations of the Kentucky Consumer Protection Act. It also sought, and was granted, a restraining order to allow customers of United Propane Gas, Inc. and its 23 subsidiaries to secure propane from another supplier without a written release from UPG until Feb. 3. A written release by a tank owner/supplier is normally required by Kentucky law before another supplier is allowed to fill the tank. The court's restraining order suspends that requirement in this instance.

The action comes after the Office of the Attorney General received complaints from farmers and residential customers of UPG in Western Kentucky who were exhausting their propane supplies. When consumers called the company, they had trouble reaching a representative or could not secure a waiver from the company. The Office of the Attorney General worked with the company to obtain a blanket waiver for customers. The waiver expired at 12:01 a.m. January 28. The Office of the Attorney General demanded UPG to extend the waiver through the week because of the company's lack of supply and cold temperatures. The company refused, which led to today's action.

"The majority of propane companies, while facing shortages, are doing the right thing," General Conway said. "They are working with customers to make partial deliveries or provide waivers. This has not been the case for UPG. It baffles me why a company would not put the needs of its customers first, especially with the recent weather conditions we've been experiencing in Kentucky. I appreciate the judge ruling on behalf of consumers who need access to propane to heat their homes and operate their businesses."
To view Judge Phillip Shepherd's order, visit this link: http://goo.gl/xrlpwA.

Customers who are unable to reach their supplier, obtain a release or obtain supply from another supplier should contact the Office of the Attorney General at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call the Propane Supply Complaint Hotline at 1-866-592-2556.

SurfKY News
Information provided by Allison Gardner Martin

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Weather Sponsored by

1 DOW 17,798.49
-14.90 (-0.08%)    
2 S&P 2,090.11
+1.24 (0.06%)    
3 NASDAQ 5,127.52
+11.38 (0.22%)    

Stock Report Sponsored by


Most Read This Week

November 24, 2015 9928

Distillery to Operate in Old Graham School…

by SurfKY News
November 21, 2015 8725

Injuries Result from Beulah Road Accident

by Doreen Dennis, SurfKY News
November 23, 2015 7551

Relative Charged with Murder, Arson in Deaths of…

by SurfKY News
November 24, 2015 4538

Ohio County Most Wanted - Top 10 - November 24

by SurfKY News
November 24, 2015 3206

Man Injured When Vehicle Collides with Deer

by SurfKY News

Most Read This Month

November 17, 2015 15646

Ohio County Most Wanted - Top 10 - November 17

by SurfKY News
November 18, 2015 14420

Runaway Teen Returns on His Own

by SurfKY News

Stories Trending Now

November 25, 2015 2217

Man Hospitalized after Early Morning Car Accident

by SurfKY News
November 26, 2015 1984

Muhlenberg Sheriff's Office Makes Cocaine Bust

by SurfKY News
November 27, 2015 1408

Madisonville Man Charged with Attempted Murder…

by SurfKY News
November 26, 2015 1282

Hopkins County Health Department Food Scores…

by SurfKY News
November 25, 2015 847

Thanksgiving is Peak Day for Cooking Fires

by SurfKY News
November 26, 2015 623

Hopkins County Warriors Go to National…

by SurfKY News
November 26, 2015 510

Beauty of Western Kentucky Autumn Wilderness…

by SurfKY News
November 26, 2015 474

American Medical Association Wants to Ban Ads for…

by SurfKY News
November 27, 2015 473

Farm City Breakfast Recognizes Reawakening of…

by Tammy Holloway, SurfKY News