Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster
Davis Motor Sales banner ad

Social Services Offices Implementing New Office Procedures

kysealFRANKFORT, Ky. (4/20/14) — The Kentucky Department for Community Based Services is implementing new office procedures for walk in customer benefit interviews at its family support offices.

The new office procedures have been tested in 28 counties with great success. The change starts Monday, April 21, 2014 at all county DCBS offices.

Face-to-face interviews with staff will be available from 8 a.m. to 2 p.m.

Customers who arrive at an office by 2 p.m. will be seen that day. Customers who arrive after 2 p.m. and request a benefit interview will be given instructions for completing their applications through alternative methods on the same day.

Customers can obtain information, report a change, and leave paperwork, such as verifications or information updates, at DCBS offices at any time during regular office hours of 8 a.m. to 4:30 p.m.

DCBS is part of the Kentucky Cabinet for Health and Family Services. Staff of DCBS’ family support offices meet with customers and accept applications for benefits such as food benefits, Medicaid and health insurance benefits through kynect, the state’s health insurance marketplace.

DCBS Commissioner Teresa James said the goal of this change is to improve customer service.

“The well-being of our customers is our first priority,” she said. “This new approach is intended to improve the timeliness and accuracy of public assistance benefits, while ensuring that needy Kentuckians have improved access to services.”

The change will allow DCBS to process pending food benefit, Medicaid and qualified health plan applications more quickly.

“We all know there has been an overwhelming response to the new affordable health options made available through kynect,” said Carrie Banahan, executive director of the Office of the Kentucky Health Benefit Exchange. “DCBS is making this change to ensure that applications are processed as quickly as possible for Kentuckians seeking coverage.”

Customers applying for health care benefits through kynect can log on to http://kynect.ky.gov or call (855) 4kynect – (855) 459-6328 or (855) 326-4654 (TTY).

Customers seeking food benefits can initiate the application on line at https://snapfoodbenefits.chfs.ky.gov or call (855) 306-8959. A family support worker will contact the customer to complete the interview and eligibility determination.

For help with other DCBS applications or annual benefit renewals, customers may call (855) 306-8959.

To learn more about services administered by DCBS family support staff, log on to http://chfs.ky.gov/dcbs/dfs/.

SurfKY News
Information provided by Cabinet for Health and Family Services

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

Posted on 2/2/14

Latest Video

Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013

Stock Report

1 DOW 16,804.71
-238.19 (-1.40%)    
2 S&P 1,946.16
-26.13 (-1.32%)    
3 NASDAQ 4,422.08
-71.31 (-1.59%)    
Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013
Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013
Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
Genovese - http://www.mchky.org/staff/bio.php?doc_id=35646&sub= Lewis - http://www.mchky.org/getpage.php?name=bracken_lewis Holt - http://www.mchky.org/getpage.php?name=drholt Napier - http://www.mchky.org/getpage.php?name=dr.napier_page Newman - http://www.mchky.org/staff/bio.php?doc_id=50353
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013

Most Read This Week (Site-Wide)

September 27, 2014 4111

Hopkins County Grand Jury Misdemeanor Indictments

in News by Karen McKnight
September 29, 2014 3687

Endless Road Strings Bring Orchestra Mix to…

in Top Stories by Paul McRee, SurfKY News
October 01, 2014 3334

Muhlenberg Community Hospital to Host Lighting of…

in Top Stories by Information provided by Erin Warren
September 27, 2014 3167

Sinister on Center Takes Haunted Manor to Whole…

in Top Stories by Charles W. Riley II, SurfKY News
September 29, 2014 2626

One Injured in Single-Vehicle Collision on…

in Top Stories by Rita Dukes Smith, SurfKY News Director
September 28, 2014 2559

Community Shows Support to Muhlenberg Humane…

in Top Stories by Charles W. Riley II, SurfKY News
September 29, 2014 2513

Man, Woman Charged with Violating EPO Against…

in Top Stories by Madisonville Police Department
September 28, 2014 2305

Marching Mustangs Take Third in Ohio Competition

in Top Stories by Information provided by Shawna Hendrix
September 29, 2014 2204

Man Charged with PI, Drugs, After Allegedly…

in Top Stories by Madisonville Police Department
September 27, 2014 2069

Hopkins/Webster Counties Native, Paducah Writer…

in Top Stories by Amber Averitt, SurfKY News
September 29, 2014 2064

Traffic Accident on Brown Road

in News by Madisonville Police Department

Most Read Stories from Hopkins County

September 29, 2014 2626

One Injured in Single-Vehicle Collision…

in Top Stories by Rita Dukes Smith, SurfKY News Director
September 29, 2014 2513

Man, Woman Charged with Violating EPO…

in Top Stories by Madisonville Police Department
September 29, 2014 2204

Man Charged with PI, Drugs, After…

in Top Stories by Madisonville Police Department
September 29, 2014 1648

Man Arrested for DUI, Marijuana Possession

in Top Stories by Madisonville Police Department
September 28, 2014 1451

Angel Garden Dedicated at Baptist…

in Top Stories by Tammy Holloway, SurfKY News

Most Read Stories from Muhlenberg County

September 29, 2014 3687

Endless Road Strings Bring Orchestra Mix…

in Top Stories by Paul McRee, SurfKY News
October 01, 2014 3334

Muhlenberg Community Hospital to Host…

in Top Stories by Information provided by Erin Warren
September 28, 2014 2559

Community Shows Support to Muhlenberg…

in Top Stories by Charles W. Riley II, SurfKY News
September 28, 2014 2305

Marching Mustangs Take Third in Ohio…

in Top Stories by Information provided by Shawna Hendrix
September 29, 2014 1795

Fourteen Year Old Parker Hastings Wins…

in Top Stories by Paul McRee, SurfKY News

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 03social 04social 22social 21social 06