Davis Motor Sales banner ad

Scam Alert blue 300LOUISVILLE, Ky. (3/4/14) — Whether it’s over the phone, through direct email, on the internet or a knock on your front door, today’s con artists have no shortage of ways to take advantage of unsuspecting consumers.

In an effort to keep scammers at bay and in conjunction with National Consumer Protection Week, Kentucky Utilities Company and Louisville Gas and Electric Company are reminding customers of tips to help avoid getting swindled and to guard against scams that could be associated with our company.

Several utility fraud schemes have swept the nation in recent years. One involves a caller who claims to be a utility employee and asks for immediate bill payment by credit card or prepaid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric or natural gas service. In another, customers receive emails, from what appears to be their utility provider, stating a past due amount and directing them to click a link.

KU and LG&E offer the following safe advice to residential and business customers:

  • Secure your personal information: KU and LG&E will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU and LG&E offer customers a variety of official payment options.
  • First check with KU and LG&E if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU and LG&E who will always verify official communications. KU customers should call (800) 981-0600. LG&E customers should call (502) 589-1444 (outside Louisville at (800) 331-7370).     
  • Elect to speak to a KU and LG&E representative: As a courtesy, KU and LG&E do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.

KU and LG&E encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company’s behalf. KU and LG&E employees carry authentic company ID badges which — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service related reasons the utilities may need access to a customer's home, but in person contact at a customer's home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Louisville Gas and Electric and Kentucky Utilities

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

In Other News...

Page Named Employee of the Year at MCCH

MURRAY, Ky. (1/29/15) — Susan Page, a Registered Nurse in the Emergency Department, has been named the 2014 Employee of… Read More

Mary Roberts Steps into Role as Lactation Consultant at MCCH

MURRAY, Ky. (1/31/15) — After numerous years working with newborns and their parents, Mary Roberts, RN, has moved to… Read More

Most Read This Week

January 28, 2015 18002

UPDATED: Several Involved in Two-Vehicle Accident

in Local (Hopkins) Top News by Doreen Dennis, SurfKY News
January 26, 2015 8982

KSP Arrests Two on Child Porn Charges; MPD…

in Top News For All Sites Touching Hopkins by Trooper Stu Recke
January 25, 2015 8507

Dean’s List Announced

in Top News For All Sites Touching Hopkins by Joyce Riggs
January 28, 2015 7168

Nortonville Man Accused of Meth Possession,…

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Detention Center
January 26, 2015 6592

School Board Votes 3-2 for Utility Tax

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
January 25, 2015 6257

Juvenile Hit by Vehicle at McDonald's

in Local (Muhlenberg) Top News by GPD Officer Wes Miller
January 29, 2015 6172

Man Charged with Sexual Abuse of Child

in Local (Hopkins) Top News by Doreen Dennis, SurfKY News
January 28, 2015 6145

Tax Recall Committee Formed Day After School…

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News

Most Read This Month

January 08, 2015 23425

Woman Claiming to be 'Lady Gaga' Tours Town in…

in Top News For All Sites by Madisonville Police Department
January 15, 2015 23036

UPDATE: Fatality Victim's Name Officially Released

in Top News For All Sites by Doreen Dennis, SurfKY News

Stories Trending Today

January 30, 2015 5707

More Than 800 Gather to Encircle HCCHS

in Local (Hopkins) Top News by Tammy Holloway, SurfKY News
January 31, 2015 5671

24-Year-Old Killed in One-Vehicle Collision

in Top News For All Sites Touching Hopkins by Rita Dukes Smith, SurfKY News Director
January 30, 2015 5124

Woman Arrested for Allegedly Attacking Police…

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Detention Center
January 30, 2015 2282

No One Left Behind: The Story of 'Sarge'

in General News For All Sites by Lisa Aug
January 30, 2015 2258

Madisonville Police Arrest Reports - Jan. 30, 2015

in Hopkins News by Madisonville Police Department
January 30, 2015 2225

Hopkins County Sheriff's Arrest Reports - Jan.…

in Hopkins News by Hopkins County Sheriff's Office
January 29, 2015 2196

Lt. Gov. Luallen, Housing, Veterans Officials…

in General News For All Sites by Office of the Governor
January 30, 2015 2088

Central City Crave Movement Makes Impact in…

in Local (Muhlenberg) Top News by Paul McRee, SurfKY News
January 30, 2015 1985

WKWIB, GRADD, Owensboro's RAE Get Workforce Grants

in General News For All Sites by Kim Brannock
January 30, 2015 1846

Whitfield Works for Protection of U.S. Waters…

in General News For All Sites by Marty Irby
January 30, 2015 1817

Col. Stephen Trigg Chapter SAR Honors Former…

in General News For All Sites by Geoff Baggett
January 30, 2015 1565

Madisonville Fire Reports – Jan. 30, 2015

in Hopkins News by Doreen Dennis, SurfKY News