Scam Alert blue 300LOUISVILLE, Ky. (3/4/14) — Whether it’s over the phone, through direct email, on the internet or a knock on your front door, today’s con artists have no shortage of ways to take advantage of unsuspecting consumers.

In an effort to keep scammers at bay and in conjunction with National Consumer Protection Week, Kentucky Utilities Company and Louisville Gas and Electric Company are reminding customers of tips to help avoid getting swindled and to guard against scams that could be associated with our company.

Several utility fraud schemes have swept the nation in recent years. One involves a caller who claims to be a utility employee and asks for immediate bill payment by credit card or prepaid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric or natural gas service. In another, customers receive emails, from what appears to be their utility provider, stating a past due amount and directing them to click a link.

KU and LG&E offer the following safe advice to residential and business customers:

  • Secure your personal information: KU and LG&E will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU and LG&E offer customers a variety of official payment options.
  • First check with KU and LG&E if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU and LG&E who will always verify official communications. KU customers should call (800) 981-0600. LG&E customers should call (502) 589-1444 (outside Louisville at (800) 331-7370).     
  • Elect to speak to a KU and LG&E representative: As a courtesy, KU and LG&E do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.

KU and LG&E encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company’s behalf. KU and LG&E employees carry authentic company ID badges which — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service related reasons the utilities may need access to a customer's home, but in person contact at a customer's home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Louisville Gas and Electric and Kentucky Utilities

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Col. Stephen Trigg Chapter SAR to Honor Local Vietnam War Veterans on March 29

KENTUCKY (3/26/15) — The Col. Stephen Trigg Chapter of the Sons of the American Revolution is making a deliberate… Read More

Gov. Beshear Announces Redesign of Interchange to Preserve Interstate Access for Calvert City

FRANKFORT, Ky. (3/25/15) – Governor Steve Beshear today announced that engineers designing the corridor for Interstate… Read More

Most Read This Week

March 18, 2015 9416

UPDATE: Hanson Man Located in Henderson, Taken to…

by Trooper Stu Recke
March 25, 2015 4844

Fazoli's, Roses Coming to Madisonville

by Amber Averitt, SurfKY News
March 24, 2015 4844

One Dies, Another Injured in Mortons Gap Traffic…

by Deputy Heath Owens
March 25, 2015 4730

Grand Jury Finds No Criminal Wrongdoing in Bean…

by Doreen Dennis, SurfKY News
March 24, 2015 3986

UPDATE: One Injured in Hopkinsville Road Accident

by Doreen Dennis, SurfKY News
March 25, 2015 3643

Madisonville Man's Living Room Leap Lands Him in…

by Madisonville Police Department / Hopkins County Detention Center

Most Read This Month

February 25, 2015 13794

Multi-Agency Investigation Nets Large-Scale Meth…

by Trooper Stu Recke
March 09, 2015 12816

Multi-Agency Drug Bust Results in $1 Million Meth…

by KSP DESI

Stories Trending Today

March 26, 2015 1290

‘Chasing Rainbow’ Heart Walk Raises Funds for AHA

by Tammy Holloway, SurfKY News
March 26, 2015 835

Two Injured after Jumping from Second Floor to…

by Charles W. Riley II, SurfKY News
March 26, 2015 833

Teams 'Dodge for the Cure' during Relay for Life…

by Tammy Holloway, SurfKY News
March 26, 2015 793

Hopkins District Court Fines Handed Down

by Hopkins Court Clerk
March 26, 2015 787

Madisonville Police Arrest Reports - March 26,…

by Madisonville Police Department
March 26, 2015 728

Baptist Health Honors Staff with Years of Service…

by Tammy Holloway, SurfKY News
March 26, 2015 676

Hopkins County Sheriff's Reports Released

by Hopkins County Sheriff's Office
March 26, 2015 654

Kentucky, West Virginia Governors Offer Friendly…

by Office of the Governor
March 26, 2015 649

UPDATE - OPD Seeking Public's Help in Locating…

by Owensboro Police Department
March 26, 2015 475

Hopkins KFB Manager Named Manager of Year

by Kentucky Farm Bureau