Davis Motor Sales banner ad

kysealFRANKFORT, Ky. (4/20/14) — The Kentucky Department for Community Based Services is implementing new office procedures for walk in customer benefit interviews at its family support offices.

The new office procedures have been tested in 28 counties with great success. The change starts Monday, April 21, 2014 at all county DCBS offices.

Face-to-face interviews with staff will be available from 8 a.m. to 2 p.m.

Customers who arrive at an office by 2 p.m. will be seen that day. Customers who arrive after 2 p.m. and request a benefit interview will be given instructions for completing their applications through alternative methods on the same day.

Customers can obtain information, report a change, and leave paperwork, such as verifications or information updates, at DCBS offices at any time during regular office hours of 8 a.m. to 4:30 p.m.

DCBS is part of the Kentucky Cabinet for Health and Family Services. Staff of DCBS’ family support offices meet with customers and accept applications for benefits such as food benefits, Medicaid and health insurance benefits through kynect, the state’s health insurance marketplace.

DCBS Commissioner Teresa James said the goal of this change is to improve customer service.

“The well-being of our customers is our first priority,” she said. “This new approach is intended to improve the timeliness and accuracy of public assistance benefits, while ensuring that needy Kentuckians have improved access to services.”

The change will allow DCBS to process pending food benefit, Medicaid and qualified health plan applications more quickly.

“We all know there has been an overwhelming response to the new affordable health options made available through kynect,” said Carrie Banahan, executive director of the Office of the Kentucky Health Benefit Exchange. “DCBS is making this change to ensure that applications are processed as quickly as possible for Kentuckians seeking coverage.”

Customers applying for health care benefits through kynect can log on to http://kynect.ky.gov or call (855) 4kynect – (855) 459-6328 or (855) 326-4654 (TTY).

Customers seeking food benefits can initiate the application on line at https://snapfoodbenefits.chfs.ky.gov or call (855) 306-8959. A family support worker will contact the customer to complete the interview and eligibility determination.

For help with other DCBS applications or annual benefit renewals, customers may call (855) 306-8959.

To learn more about services administered by DCBS family support staff, log on to http://chfs.ky.gov/dcbs/dfs/.

SurfKY News
Information provided by Cabinet for Health and Family Services

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Posted on 2/2/14
springhour
1 DOW 18,096.90
-106.47 (-0.58%)    
2 S&P 2,098.53
-9.25 (-0.44%)    
3 NASDAQ 4,967.14
-12.76 (-0.26%)    

Most Read This Week

March 02, 2015 9239

Madisonville Teen Faces Numerous Drug Charges

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Detention Center
February 25, 2015 8507

Multi-Agency Investigation Nets Large-Scale Meth…

in Top News For All Sites by Trooper Stu Recke
February 25, 2015 6360

New Asian Restaurant Coming to Madisonville

in Local (Hopkins) Top News by Gary Gates, SurfKY News
March 03, 2015 5397

Three Arrested during Traffic Stop

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Detention Center
February 25, 2015 4299

Local Man Makes Unique Display from Area’s…

in Local (Hopkins) Top News by Tammy Holloway, SurfKY News
March 02, 2015 3619

HCSO, MPD Join to Bust Alleged Drug Trafficking…

in Local (Hopkins) Top News by Hopkins County Sheriff's Office

Most Read This Month

February 12, 2015

UPDATE: Name of Pennyrile Fatality Officially…

in Top News For All Sites Touching Hopkins by Doreen Dennis, SurfKY News
February 09, 2015

Police Pursue Man after Fight at Taco Bell

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Detention Center

Stories Trending Today

March 03, 2015 2347

Superintendent: Spring Break Won't be Touched…

in Hopkins News by Tammy Holloway, SurfKY News
March 04, 2015 1133

Highway Crews Dealing with Landsides in…

in Local (Muhlenberg) Top News by Keith Todd
March 04, 2015 1105

KSP Warns of Old Scam Resurfacing in the Post 2…

in Top News For All Sites Touching Hopkins by Trooper S. C. Recke
March 04, 2015 816

Madisonville Police Arrest Reports - March 4, 2015

in Hopkins News by Madisonville Police Department
March 04, 2015 786

Adamson Chosen as Madisonville MSU Campus’…

in Top News For All Sites Touching Hopkins by Tammy Holloway, SurfKY News
March 04, 2015 720

Mental Health Services Expanded at Western…

in Top News For All Sites Touching Hopkins by Steve Beshear
March 04, 2015 714

Muhlenberg County Educator Inducted into Kentucky…

in Local (Muhlenberg) Top News by WKU News
March 04, 2015 699

New Downtown Plaza to Provide Platform for…

in Local (Hopkins) Top News by Gary Gates, SurfKY News
March 04, 2015 670

KYEM Monitoring Another Storm System Headed for…

in General News For All Sites by Monica French
March 04, 2015 586

Crime Stoppers Top Most Wanted - March 4, 2015

in Video by Crime Stoppers