KENTUCKY (11/20/12) - Louisville Gas and Electric Company and Kentucky Utilities Company want to alert customers of a new telephone scam whereby a caller claims to be a utility employee and asks for bill payment over the phone or in person, and threatens to disconnect electric or natural gas service if the targeted customer does not cooperate.
The companies have alerted authorities and offer the following advice to residential and business customers in the wake of this new scam:
Although the latest scam targets individuals and businesses by phone, LG&E and KU encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on the companies' behalf.
Authentic LG&E and KU ID badges — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.
Sometimes there are legitimate service-related reasons the utilities may need access to a customer's home, but in-person contact at a customer's home never involves collecting payment for a monthly bill.
Information provided by LG&E/KU
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