Scam Alert blue 300KENTUCKY (11/20/12) - Louisville Gas and Electric Company and Kentucky Utilities Company want to alert customers of a new telephone scam whereby a caller claims to be a utility employee and asks for bill payment over the phone or in person, and threatens to disconnect electric or natural gas service if the targeted customer does not cooperate.

The companies have alerted authorities and offer the following advice to residential and business customers in the wake of this new scam:

  • LG&E and KU never call and ask for credit or debit card numbers or other personal information.
  • As a courtesy, LG&E and KU do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.
  • Customers who receive a live phone call, an e-mail or letter that is suspicious should call the companies, who will always verify official communications. LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.
  • The utilities offer customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • Customers who have been impacted by this scam should report it to their local police department.


Although the latest scam targets individuals and businesses by phone, LG&E and KU encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on the companies' behalf.

Authentic LG&E and KU ID badges — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service-related reasons the utilities may need access to a customer's home, but in-person contact at a customer's home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by LG&E/KU

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Specialty Foods Cutting Ribbon on Owensboro Expansion

OWENSBORO, Ky. (7/30/15) — One hundred years after it opened, one Kentucky company continues to grow its operations.… Read More

Nothing 'Sheepish' about Young Livestock Competitors

HOPKINS COUNTY, Ky. (7/30/15) — 4-H and Future Farmers of America students were vying for top lamb during livestock… Read More
1 DOW 17,737.03
-8.95 (-0.05%)    
2 S&P 2,106.71
-1.92 (-0.09%)    
3 NASDAQ 5,130.47
+1.68 (0.03%)    

Most Read This Week

July 27, 2015 5563

Death of Central City Man in Dawson Springs Under…

by SurfKY News
July 27, 2015 3713

School System Announces Free Lunch/Breakfast at…

by SurfKY News
July 29, 2015 2374

Miss Hopkins County Fair 2015 Chosen

by Tammy Holloway, SurfKY News
July 28, 2015 2349

Hanson, Owensboro, Bowling Green Youths Win at…

by Tammy Holloway, SurfKY News
July 30, 2015 2302

Webster Man Leads Police on Chase through Parts…

by SurfKY News

Most Read This Month

July 02, 2015 19708

Emergency Response Team on Scene of Standoff on…

by Doreen Dennis, SurfKY News
July 17, 2015 15956

Muhlenberg Most Wanted - Top 10

by SurfKY News

Stories Trending Now

July 30, 2015 2302

Webster Man Leads Police on Chase through Parts…

by SurfKY News
July 29, 2015 1425

24th Annual Miss Teen Hopkins County Fair Pageant…

by Tammy Holloway, SurfKY News
July 29, 2015 1087

Hanson City Council Discusses Boundaries, Zoning

by Tammy Holloway, SurfKY News
July 30, 2015 829

UPDATE: Body of Missing 8 Year Old Found; No Foul…

by SurfKY News
July 30, 2015 730

Madisonville Police Arrest Reports Released -…

by SurfKY News
July 30, 2015 517

Two Teens Face Multiple Charges Including Burglary

by SurfKY News
July 30, 2015 427

UK Women's Golf Announces Strong 2015-16 Schedule

by SurfKY News
July 30, 2015 406

Former Wildcat Fuqua Named Assistant Men's Golf…

by SurfKY News
July 30, 2015 402

Pet of the Day - Sky

by SurfKY News
July 30, 2015 336

Kentucky Lottery Results for Wednesday July 29,…

by SurfKY News