Scam Alert blue 300KENTUCKY (11/20/12) - Louisville Gas and Electric Company and Kentucky Utilities Company want to alert customers of a new telephone scam whereby a caller claims to be a utility employee and asks for bill payment over the phone or in person, and threatens to disconnect electric or natural gas service if the targeted customer does not cooperate.

The companies have alerted authorities and offer the following advice to residential and business customers in the wake of this new scam:

  • LG&E and KU never call and ask for credit or debit card numbers or other personal information.
  • As a courtesy, LG&E and KU do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.
  • Customers who receive a live phone call, an e-mail or letter that is suspicious should call the companies, who will always verify official communications. LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.
  • The utilities offer customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • Customers who have been impacted by this scam should report it to their local police department.


Although the latest scam targets individuals and businesses by phone, LG&E and KU encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on the companies' behalf.

Authentic LG&E and KU ID badges — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service-related reasons the utilities may need access to a customer's home, but in-person contact at a customer's home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by LG&E/KU

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Challenger Sports British Soccer Camp

OWENSBORO, Ky. (5/28/15) — This summer, the Owensboro Parks and Recreation Department will again host the Challenger… Read More

KSP Works Injury Collision in Calloway County

HAZEL, Ky. (5/28/15) — According to a Kentucky State Police report, KSP responded to a two vehicle collision on May 27,… Read More
1 DOW 18,126.12
0.00 (0.00%)    
2 S&P 2,120.79
0.00 (0.00%)    
3 NASDAQ 5,097.98
0.00 (0.00%)    

Most Read This Week

May 23, 2015 7950

Missing 5-Year-Old Boy Found

by Doreen Dennis, SurfKY News
May 27, 2015 6698

VIDEO: Sparks Fly Over Hanson Rezoning Issue

by Tammy Holloway, SurfKY News
May 28, 2015 4517

Four Charged with Burglary for Entering Elderly…

by SurfKY News
May 25, 2015 3782

Can Sunscreen Save Your Life?

by Melissa Patrick
May 27, 2015 3508

Midnight Ride on Rabbit Ridge Ends in Jail

by SurfKY News

Most Read This Month

May 15, 2015 10977

New Madisonville Business In Full Operation Soon

by Tammy Holloway, SurfKY News
May 23, 2015 7950

Missing 5-Year-Old Boy Found

by Doreen Dennis, SurfKY News

Stories Trending Now

May 28, 2015 4517

Four Charged with Burglary for Entering Elderly…

by SurfKY News
May 28, 2015 1398

Greenville Man Charged with Rockport Robbery,…

by SurfKY News
May 28, 2015 1183

Livingston Street, Hanson Rezoning Request…

by SurfKY News
May 28, 2015 909

Dawson Springs Woman Charged on Drug Offenses, DUI

by SurfKY News
May 28, 2015 892

Teens Injured When Vehicle Crashes into Tree

by SurfKY News
May 28, 2015 719

Southside Elementary Wins $30,000 in National…

by Doreen Dennis, SurfKY News
May 28, 2015 679

Slaughters Student, Madisonville Faculty Member…

by Joyce Riggs
May 28, 2015 607

Hopkins County Health Department Food Scores Thru…

by Barry Franklin
May 28, 2015 454

'The Patrick Rudd Project' Encourages Community…

by Ron Sanders