KENTUCKY (12/26/12) – It is important for consumers to keep in mind that during an emergency, many more people are trying to use their wireless and wire line telephones at the same time when compared to normal calling activity. When more people try to call at the same time, the increased calling volume may create network congestion.
Here are some tips for communication in emergency situations…
1. Limit non-emergency phone calls. This will minimize network congestion, free up "space" on the network for emergency communications and conserve battery power if you are using a wireless phone;
2. Keep all phone calls brief. If you need to use a phone, try to use it only to convey vital information to emergency personnel and/or family;
3. For non-emergency calls, try text messaging, also known as short messaging service (SMS) when using your wireless phone. In many cases text messages will go through when your call may not. It will also help free up more "space" for emergency communications on the telephone network;
4. If possible try a variety of communications services if you are unsuccessful in getting through with one. For example, if you are unsuccessful in getting through on your wireless phone, try a messaging capability like text messaging or email. Alternatively, try a landline phone if one is available. This will help spread the communications demand over multiple networks and should reduce overall congestion;
5. Wait 10 seconds before redialing a call. On many wireless handsets, to re-dial a number, you simply push "send" after you've ended a call to redial the previous number. If you do this too quickly, the data from the handset to the cell sites do not have enough time to clear before you've resent the same data. This contributes to a clogged network;
6. Have charged batteries and car-charger adapters available for backup power for your wireless phone;
7. Maintain a list of emergency phone numbers in your phone;
8. If in your vehicle, try to place calls while your vehicle is stationary;
9. Have a family communications plan in place. Designate someone out of the area as a central contact, and make certain all family members know who to contact if they become separated;
10. If you have Call Forwarding on your home number, forward your home number to your wireless number in the event of an evacuation. That way you will get incoming calls from your landline phone;
11. After the storm has passed, if you lose power in your home, try using your car to charge cell phones or listen to news alerts on the car radio. But be careful – don’t try to reach your car if it is not safe to do so, and remain vigilant about carbon monoxide emissions from your car if it is a closed space, such as a garage.
12. Tune-in to broadcast and radio news for important news alerts.
13. If you have an emergency, call 911 immediately. But if it's not an emergency, use other options.
Recommended Practices for People with Disabilities
1. Register with your local Police Department. Remind them to keep a record of the help you may need during a power outage or other emergency;
2. If you have a Personal Care Attendant, work with that person to decide how you will communicate with each other, such as by cell phone, if you are separated during an emergency;
3. Consider getting a medical alert system that will allow you to call for help if you are immobilized in an emergency. Most alert systems require a working phone line, so have a backup such as a cell phone or pager if the landlines are disrupted; and
4. Learn about devices such as personal digital assistants (PDAs), text radio, pagers, etc. that can help you receive emergency instructions and warnings from local officials. Tip: Learn about NOAA Weather Radio for the hearing impaired.
Visit Federal Emergency Management Agency's (FEMA) website at: http://www.fema.gov/plan/prepare/specialplans.shtm for more information.
Further helpful information can be found at: www.fema.gov; www.dhs.gov; www.redcross.org.
Information provided by Jamie Barnett, Public Safety and Homeland Security Bureau
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