Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Fayette | Henderson | Lakes | McCracken | Warren | Webster
Davis Motor Sales banner ad

Simple Steps to Keep Scammers at Bay

Scam Alert blue 300LOUISVILLE, Ky. (3/4/14) — Whether it’s over the phone, through direct email, on the internet or a knock on your front door, today’s con artists have no shortage of ways to take advantage of unsuspecting consumers.

In an effort to keep scammers at bay and in conjunction with National Consumer Protection Week, Kentucky Utilities Company and Louisville Gas and Electric Company are reminding customers of tips to help avoid getting swindled and to guard against scams that could be associated with our company.

Several utility fraud schemes have swept the nation in recent years. One involves a caller who claims to be a utility employee and asks for immediate bill payment by credit card or prepaid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric or natural gas service. In another, customers receive emails, from what appears to be their utility provider, stating a past due amount and directing them to click a link.

KU and LG&E offer the following safe advice to residential and business customers:

  • Secure your personal information: KU and LG&E will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU and LG&E offer customers a variety of official payment options.
  • First check with KU and LG&E if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU and LG&E who will always verify official communications. KU customers should call (800) 981-0600. LG&E customers should call (502) 589-1444 (outside Louisville at (800) 331-7370).     
  • Elect to speak to a KU and LG&E representative: As a courtesy, KU and LG&E do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.

KU and LG&E encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company’s behalf. KU and LG&E employees carry authentic company ID badges which — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service related reasons the utilities may need access to a customer's home, but in person contact at a customer's home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Louisville Gas and Electric and Kentucky Utilities

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

Started 11/8/2013
Started 11/8/2013
Started 11/8/2013
Started 11/8/2013
Started 11/8/2013
Started 11/8/2013

In Other News...

Madisonville Man Arrested for Endangering Minors

MADISONVILLE, Ky. (7/28/14) — Madisonville Police responded to a complaint call at Market Place Friday, July 25.… Read More

Kentucky EPO Violation Ends in Arrest

MADISONVILLE, Ky. (7/28/14) — Central dispatch received a complaint call of an EPO violation in progress at an Arch… Read More
Started 11/8/2013
Started 11/8/2013

Most Read This Week (Site-Wide)

July 28, 2014 2380

Madisonville Woman Arrested for Being a…

in Top Stories by Madisonville Police Department
July 25, 2014 2239

No One Injured in Truck-Train Collision

in Top Stories by Ami Clayton, SurfKY News
July 28, 2014 2022

Madisonville Man Arrested for Endangering…

in Top Stories by Madisonville Police Department
July 25, 2014 1470

Vehicle Strikes Lawn Mower Driven on…

in Top Stories by Dep. Mike Evans
July 25, 2014 1451

Business Spotlight - McQuady's Automotive

in Top Stories by Charles W. Riley II, SurfKY News

Most Read Stories from Hopkins County

July 28, 2014 2380

Madisonville Woman Arrested for Being a…

in Top Stories by Madisonville Police Department
July 25, 2014 2239

No One Injured in Truck-Train Collision

in Top Stories by Ami Clayton, SurfKY News
July 28, 2014 2022

Madisonville Man Arrested for Endangering…

in Top Stories by Madisonville Police Department
July 25, 2014 1470

Vehicle Strikes Lawn Mower Driven on…

in Top Stories by Dep. Mike Evans
July 28, 2014 1434

Disagreement Over Killing Snake in House…

in Top Stories by Madisonville Police Department

Most Read Stories from Owensboro

July 28, 2014 770

Zuberer Takes Over at Quarterback for…

in News by Steve LeMaster
July 28, 2014 705

Dont Miss Out on a Howl of a Good Time

in News by Brittni Bunn
July 28, 2014 344

Instant Admissions Day is Aug. 1, 2014

in News by Bernie Hale
July 28, 2014 259

Prosecutors Mull Over Whether to Charge…

in Top Stories by Dennis Beard, SurfKY News
July 28, 2014 170

Owensboro Police Department Activity…

in Top Stories by Dennis Beard, SurfKY News

Most Read Stories from Muhlenberg County

July 25, 2014 1451

Business Spotlight - McQuady's Automotive

in Top Stories by Charles W. Riley II, SurfKY News
July 25, 2014 1271

Business Spotlight - Blue Moon Car Wash

in Top Stories by Charles W. Riley II, SurfKY News
July 25, 2014 837

Open Mic, Bike Night Offer Good Times in…

in Top Stories by Paul McRee, SurfKY News
July 28, 2014 655

Foot Pursuit Ends with Arrest

in Top Stories by Christopher Rogers
July 28, 2014 619

Boys of Broad to Launch Video at Cinema 4

in Top Stories by Paul McRee, SurfKY News

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)

SurfKY Owensboro News Bureau
920 Frederica St. / Suite 210  •  Owensboro, KY 42301  •  270.683-8060 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 06social 21social 22social 04social 03