Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Fayette | Henderson | Lakes | McCracken | Warren | Webster
Davis Motor Sales banner ad

Warning – Merchants - Beware of Intuit Payment Solutions

credit card 300Kentucky  (12/27/13) ― Credit card users are not the only victims of credit card fraud.  Often merchants can also be hammered by the use of fraudulent cards.  

SurfKY News Group was the victim of payment fraud.  

As a victim, you expect the company that processes your credit card charges to be your advocate, your partner. After all, you're paying them for that service.
   
Our credit card processing company was the giant Intuit.  Intuit is one of the giant companies that truly acts like a giant company.  It lacks the compassion needed to help the little guy, who has a problem.  

Spending 30 to 40 minutes of your time on hold waiting for their help seems to mean nothing. Intuit does offer the option of giving you a call back ― an option that doesn't always work.

Connecting to your Quick Books software is one convenience of using Intuit; however, there are significant downsides when things don't go smoothly.  

Our experience with Intuit Merchant Services has been a nightmare.  SurfKY News was frauded by one of our customers for services performed.  When we were hit with several large chargebacks, Intuit refused to assist us or be an advocate for its customer.  

The bottom line is that Intuit not only refused to assist its customer, they held a credit card payment of more than $5,700 as security for themselves.  

This credit card payment was processed on Aug. 12, 2013; and, as of this date, Intuit has not paid for the charge.

Intuit's legal department said it can hold credit card payments for security for up to 270 days before disbursement to us.  

SurfKY News Group was left to file criminal complaints against our former customer. In my opinion, Intuit helped the criminals rather than its customer. Furthermore, supervisors will not call back and resolve the issue.

At SurfKY News, we feel compelled to warn merchants about the potential pitfalls of using Intuit Payment Solutions.

Ron Sanders, President
SurfKY News Group
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

Started 11/8/2013
Started 11/8/2013
Started 11/8/2013
Started 11/8/2013
Started 11/8/2013
Started 11/8/2013

In Other News...

‘The Network’ Business Spotlight - Blue Star Consultants Helps Veterans, Transitioning Military Find Jobs

OWENSBORO, Ky. (8/1/14) — Today marks the one-year anniversary of a job placement and recruiting firm whose focus is… Read More

Search Warrant Turned Drug Arrest on Spring Street

MADISONVILLE, Ky. (8/1/14) — A search warrant was executed at a Spring Street residence by Madisonville Police… Read More
Started 11/8/2013
Started 11/8/2013

Most Read This Week (Site-Wide)

July 30, 2014 4381

Three Arrested in Muhlenberg as Part of…

in Top Stories by GPD Officer Wes Miller
July 28, 2014 3641

Madisonville Woman Arrested for Being a…

in Top Stories by Madisonville Police Department
July 30, 2014 3636

UPDATE: Waide Responds to Allegations of…

in Top Stories by Rita Dukes Smith, SurfKY News Director
July 28, 2014 3149

Madisonville Man Arrested for Endangering…

in Top Stories by Madisonville Police Department
July 30, 2014 2715

UPDATE: Muhlenberg Man, Woman Arrested in…

in Top Stories by Sheriff Curtis McGehee

Most Read Stories from Hopkins County

July 28, 2014 3641

Madisonville Woman Arrested for Being a…

in Top Stories by Madisonville Police Department
July 28, 2014 3149

Madisonville Man Arrested for Endangering…

in Top Stories by Madisonville Police Department
July 28, 2014 2673

Disagreement Over Killing Snake in House…

in Top Stories by Madisonville Police Department
July 30, 2014 2111

Murder Charges Filed in Death of Hanson…

in Top Stories by Det. Jonathon Barnes
July 31, 2014 1960

Nortonville Man Accused of Stashing Drugs…

in Top Stories by Madisonville Police Department

Most Read Stories from Owensboro

July 28, 2014 1506

Zuberer Takes Over at Quarterback for…

in News by Steve LeMaster
July 28, 2014 1360

Dont Miss Out on a Howl of a Good Time

in News by Brittni Bunn
July 28, 2014 1224

Instant Admissions Day is Aug. 1, 2014

in News by Bernie Hale
July 29, 2014 1051

Happenings and Meetings - Daviess County

in News by Owensboro-Daviess County Convention & Visitors Bureau
July 28, 2014 502

Prosecutors Mull Over Whether to Charge…

in Top Stories by Dennis Beard, SurfKY News

Most Read Stories from Muhlenberg County

July 30, 2014 4381

Three Arrested in Muhlenberg as Part of…

in Top Stories by GPD Officer Wes Miller
July 30, 2014 2715

UPDATE: Muhlenberg Man, Woman Arrested in…

in Top Stories by Sheriff Curtis McGehee
July 28, 2014 1740

Foot Pursuit Ends with Arrest

in Top Stories by Christopher Rogers
July 29, 2014 1701

Muhlenberg District Court Fines Handed…

in Top Stories by Charles W. Riley II, SurfKY News
July 28, 2014 1663

Boys of Broad to Launch Video at Cinema 4

in Top Stories by Paul McRee, SurfKY News

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)

SurfKY Owensboro News Bureau
920 Frederica St. / Suite 210  •  Owensboro, KY 42301  •  270.683-8060 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 06social 21social 22social 04social 03