jack conway 300FRANKFORT, Ky. (1/30/14) ― Attorney General Jack Conway today filed a complaint in Franklin Circuit Court against a Kentucky propane gas provider for alleged violations of the Kentucky Consumer Protection Act. It also sought, and was granted, a restraining order to allow customers of United Propane Gas, Inc. and its 23 subsidiaries to secure propane from another supplier without a written release from UPG until Feb. 3. A written release by a tank owner/supplier is normally required by Kentucky law before another supplier is allowed to fill the tank. The court's restraining order suspends that requirement in this instance.


The action comes after the Office of the Attorney General received complaints from farmers and residential customers of UPG in Western Kentucky who were exhausting their propane supplies. When consumers called the company, they had trouble reaching a representative or could not secure a waiver from the company. The Office of the Attorney General worked with the company to obtain a blanket waiver for customers. The waiver expired at 12:01 a.m. January 28. The Office of the Attorney General demanded UPG to extend the waiver through the week because of the company's lack of supply and cold temperatures. The company refused, which led to today's action.


"The majority of propane companies, while facing shortages, are doing the right thing," General Conway said. "They are working with customers to make partial deliveries or provide waivers. This has not been the case for UPG. It baffles me why a company would not put the needs of its customers first, especially with the recent weather conditions we've been experiencing in Kentucky. I appreciate the judge ruling on behalf of consumers who need access to propane to heat their homes and operate their businesses."
To view Judge Phillip Shepherd's order, visit this link: http://goo.gl/xrlpwA.


Customers who are unable to reach their supplier, obtain a release or obtain supply from another supplier should contact the Office of the Attorney General at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call the Propane Supply Complaint Hotline at 1-866-592-2556.

SurfKY News
Information provided by Allison Gardner Martin

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Posted on 2/2/14
3/13 - 16
3/13 - 16

Most Read This Week

April 28, 2015 4274

Search for Stolen Vehicle Ends with Woman Charged…

by SurfKY News
April 28, 2015 3430

Man Charged with Stalking Smoke Shop Clerk

by MPD
April 30, 2015 2910

Family Says 'Goodbye' to Dog After It Allegedly…

by Doreen Dennis, SurfKY News
April 30, 2015 2832

Carhartt to Invest Millions in Hanson…

by SurfKY News
May 05, 2015 2811

School Board Studies Further Spending Cuts

by Charles W. Riley II, SurfKY News

Most Read This Month

April 17, 2015 15791

An Open Letter from an Addict

by Olivia Kirks
April 23, 2015 8561

Man Charged with Sodomy, Incest/Victim under 12

by SurfKY News

Stories Trending Now

May 05, 2015 2811

School Board Studies Further Spending Cuts

by Charles W. Riley II, SurfKY News
May 05, 2015 2666

Meth Charge Follows MPD Investigation into…

by SurfKY News
May 05, 2015 1123

First United Bank Becomes Hopkins School System’s…

by Tammy Holloway, SurfKY News
May 05, 2015 912

Madisonville Man Goes to Hospital after…

by SurfKY News
May 05, 2015 656

Madisonville Police Arrest Reports - May 5, 2015

by SurfKY News
May 05, 2015 637

Baptist Health Madisonville Establishes Foundation

by Kristy J. Quinn
May 05, 2015 568

Two on Moped Injured in Collision with Car

by Doreen Dennis, SurfKY News
May 05, 2015 359

SurfKY Spotlight: First Kentucky Bank

by Gary Gates, SurfKY News
May 05, 2015 311

May 2015 In-House Rabies Clinics' Schedule

by Barry L. Franklin
May 05, 2015 295

Kentucky Lottery Results for Monday May 4, 2015

by Kentucky Lottery