ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Muhlenberg Residents - Scam Warnings

MUHLENBERG COUNTY, Ky. (3/26/15) — During the week of March 23, 2015, the Muhlenberg County Sheriff’s office received… Read More

MPD Searching for Man Accused of Nearly Running over Two Officers

MADISONVILLE, Ky. (3/27/15) — Madisonville Police released a wanted notice for a man accused of almost running over two… Read More

Most Read This Week

March 18, 2015 9489

UPDATE: Hanson Man Located in Henderson, Taken to…

by Trooper Stu Recke
March 25, 2015 5080

Fazoli's, Roses Coming to Madisonville

by Amber Averitt, SurfKY News
March 24, 2015 4942

One Dies, Another Injured in Mortons Gap Traffic…

by Deputy Heath Owens
March 25, 2015 4867

Grand Jury Finds No Criminal Wrongdoing in Bean…

by Doreen Dennis, SurfKY News
March 27, 2015 4089

Three Arrested during Execution of Search…

by Madisonville Police Department/Hopkins County Detention Center
March 24, 2015 4078

UPDATE: One Injured in Hopkinsville Road Accident

by Doreen Dennis, SurfKY News

Most Read This Month

February 25, 2015 13955

Multi-Agency Investigation Nets Large-Scale Meth…

by Trooper Stu Recke
March 09, 2015 13009

Multi-Agency Drug Bust Results in $1 Million Meth…

by KSP DESI

Stories Trending Today

March 27, 2015 4089

Three Arrested during Execution of Search…

by Madisonville Police Department/Hopkins County Detention Center
March 27, 2015 1639

MPD Searching for Man Accused of Nearly Running…

by Madisonville Police Department
March 26, 2015 1570

‘Chasing Rainbow’ Heart Walk Raises Funds for AHA

by Tammy Holloway, SurfKY News
March 26, 2015 1489

Two Injured after Jumping from Second Floor to…

by Charles W. Riley II, SurfKY News
March 26, 2015 1352

Baptist Health Honors Staff with Years of Service…

by Tammy Holloway, SurfKY News
March 26, 2015 1271

Madisonville Police Arrest Reports - March 26,…

by Madisonville Police Department
March 26, 2015 1196

Hopkins District Court Fines Handed Down

by Hopkins Court Clerk
March 27, 2015 1117

Family Loses Possessions, Dog in Sugg Street Fire

by Doreen Dennis, SurfKY News
March 26, 2015 1099

Hopkins County Sheriff's Reports Released

by Hopkins County Sheriff's Office
March 26, 2015 1001

Teams 'Dodge for the Cure' during Relay for Life…

by Tammy Holloway, SurfKY News