kysealFRANKFORT, Ky. (4/20/14) — The Kentucky Department for Community Based Services is implementing new office procedures for walk in customer benefit interviews at its family support offices.

The new office procedures have been tested in 28 counties with great success. The change starts Monday, April 21, 2014 at all county DCBS offices.

Face-to-face interviews with staff will be available from 8 a.m. to 2 p.m.

Customers who arrive at an office by 2 p.m. will be seen that day. Customers who arrive after 2 p.m. and request a benefit interview will be given instructions for completing their applications through alternative methods on the same day.

Customers can obtain information, report a change, and leave paperwork, such as verifications or information updates, at DCBS offices at any time during regular office hours of 8 a.m. to 4:30 p.m.

DCBS is part of the Kentucky Cabinet for Health and Family Services. Staff of DCBS’ family support offices meet with customers and accept applications for benefits such as food benefits, Medicaid and health insurance benefits through kynect, the state’s health insurance marketplace.

DCBS Commissioner Teresa James said the goal of this change is to improve customer service.

“The well-being of our customers is our first priority,” she said. “This new approach is intended to improve the timeliness and accuracy of public assistance benefits, while ensuring that needy Kentuckians have improved access to services.”

The change will allow DCBS to process pending food benefit, Medicaid and qualified health plan applications more quickly.

“We all know there has been an overwhelming response to the new affordable health options made available through kynect,” said Carrie Banahan, executive director of the Office of the Kentucky Health Benefit Exchange. “DCBS is making this change to ensure that applications are processed as quickly as possible for Kentuckians seeking coverage.”

Customers applying for health care benefits through kynect can log on to http://kynect.ky.gov or call (855) 4kynect – (855) 459-6328 or (855) 326-4654 (TTY).

Customers seeking food benefits can initiate the application on line at https://snapfoodbenefits.chfs.ky.gov or call (855) 306-8959. A family support worker will contact the customer to complete the interview and eligibility determination.

For help with other DCBS applications or annual benefit renewals, customers may call (855) 306-8959.

To learn more about services administered by DCBS family support staff, log on to http://chfs.ky.gov/dcbs/dfs/.

SurfKY News
Information provided by Cabinet for Health and Family Services

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Heavy Rains Flood Streets Around Town

MADISONVILLE, Ky. (7/4/15) ― Heavy downpours not only have put a damper on July 4 weekend activities, but caused travel… Read More

Hopkins Ham Radio Operators Link to World

MADISONVILLE, Ky. (7/4/15) — Today’s communication methods are nothing new to seasoned ham radio operators, who have… Read More

Most Read This Week

July 02, 2015 15085

Emergency Response Team on Scene of Standoff on…

by Doreen Dennis, SurfKY News
July 02, 2015 7522

Police: Stand Off Suspect in Critical Condition

by Doreen Dennis, SurfKY News
June 29, 2015 5721

UPDATE: Victim of Home Invasion/Homicide Died of…

by SurfKY News
June 29, 2015 4404

Accused Synthetic Marijuana Traffickers Appear in…

by Doreen Dennis, SurfKY News
June 29, 2015 3642

Alleged Breast Display Ends in Domestic Assault…

by SurfKY News

Most Read This Month

June 24, 2015 45585

Western Kentucky, Southern Indiana's Largest…

by Doreen Dennis, SurfKY News
July 02, 2015 15085

Emergency Response Team on Scene of Standoff on…

by Doreen Dennis, SurfKY News

Stories Trending Now

July 04, 2015 1458

Happenings and Meetings – Hopkins County

by Tammy Holloway, SurfKY News
July 04, 2015 1246

Heavy Rains Flood Streets Around Town

by Doreen Dennis, SurfKY News
July 05, 2015 1069

More Dental Patients Using ER in Kentucky

by Al Cross
July 04, 2015 934

Kentucky Sees Sharp Rise in Newborn…

by Al Cross
July 04, 2015 919

Recycling Equals Fun During iRecycling Regatta

by Tammy Holloway, SurfKY News
July 05, 2015 858

4th Fest Ends with ‘a Bang’ of Music, Fireworks

by Tammy Holloway, SurfKY News
July 04, 2015 816

Tips for a Safe, Healthy Summer Enjoying…

by Dick Brown
July 04, 2015 744

Annual Fireworks Display Heralds in Fourth of…

by Mike Groves, SurfKY News
July 04, 2015 692

KDA Marketing Chief Tells Panel Kentucky Proud…

by Ted Sloan
July 04, 2015 684

Keeping the Faith - 'Safer among the Christian…

by Ronnie McBrayer