Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster
Davis Motor Sales banner ad

Social Services Offices Implementing New Office Procedures

kysealFRANKFORT, Ky. (4/20/14) — The Kentucky Department for Community Based Services is implementing new office procedures for walk in customer benefit interviews at its family support offices.

The new office procedures have been tested in 28 counties with great success. The change starts Monday, April 21, 2014 at all county DCBS offices.

Face-to-face interviews with staff will be available from 8 a.m. to 2 p.m.

Customers who arrive at an office by 2 p.m. will be seen that day. Customers who arrive after 2 p.m. and request a benefit interview will be given instructions for completing their applications through alternative methods on the same day.

Customers can obtain information, report a change, and leave paperwork, such as verifications or information updates, at DCBS offices at any time during regular office hours of 8 a.m. to 4:30 p.m.

DCBS is part of the Kentucky Cabinet for Health and Family Services. Staff of DCBS’ family support offices meet with customers and accept applications for benefits such as food benefits, Medicaid and health insurance benefits through kynect, the state’s health insurance marketplace.

DCBS Commissioner Teresa James said the goal of this change is to improve customer service.

“The well-being of our customers is our first priority,” she said. “This new approach is intended to improve the timeliness and accuracy of public assistance benefits, while ensuring that needy Kentuckians have improved access to services.”

The change will allow DCBS to process pending food benefit, Medicaid and qualified health plan applications more quickly.

“We all know there has been an overwhelming response to the new affordable health options made available through kynect,” said Carrie Banahan, executive director of the Office of the Kentucky Health Benefit Exchange. “DCBS is making this change to ensure that applications are processed as quickly as possible for Kentuckians seeking coverage.”

Customers applying for health care benefits through kynect can log on to http://kynect.ky.gov or call (855) 4kynect – (855) 459-6328 or (855) 326-4654 (TTY).

Customers seeking food benefits can initiate the application on line at https://snapfoodbenefits.chfs.ky.gov or call (855) 306-8959. A family support worker will contact the customer to complete the interview and eligibility determination.

For help with other DCBS applications or annual benefit renewals, customers may call (855) 306-8959.

To learn more about services administered by DCBS family support staff, log on to http://chfs.ky.gov/dcbs/dfs/.

SurfKY News
Information provided by Cabinet for Health and Family Services

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

button coupons
button classifieds

In Other News...

Humphries Cemetery Patriot Graves to Be Cleaned and Restored in January

CADIZ, Ky. (12/28/14) — Nestled beside a pasture at the end of Humphries Road in rural Trigg County, the Humphries… Read More

Most Read This Week

December 24, 2014 12825

Christmas Eve Bloody Brawl Erupts on Dulin Street

in Local (Hopkins) Top News by Doreen Dennis
December 25, 2014 8948

Gift Returns Done Right

in General News For All Sites by SurfKY News
December 25, 2014 6383

Arrests Made After Dulin Avenue Christmas Eve…

in Local (Hopkins) Top News by Officer C.P. Haynie
December 25, 2014 4677

Crime Stoppers Top Most Wanted - December 25, 2014

in Video by Crime Stoppers
December 23, 2014 4201

Couple's Alleged Dispute over Blanket Leads to…

in Local (Hopkins) Top News by Madisonville Police Department
December 23, 2014 3670

Alleged Theft at Walmart Sends Two to Jail

in Local (Hopkins) Top News by Madisonville Police Department
December 23, 2014 3292

Disturbance Results in Vehicle, Foot Pursuit,…

in Local (Hopkins) Top News by Officer Tyler Russell
December 26, 2014 3251

2014 Looking Back: World Mourns Watson Family…

in Top News For All Sites by Paul McRee, SurfKY News
December 26, 2014 3234

5-Year-Old Boy Kills Buck/Doe

in Local (Muhlenberg) Top News by Randy Adams
December 23, 2014 3083

Hopkins County Grand Jury Indictments

in Local (Hopkins) Top News by Karen McKnight

Stories Trending Today

December 28, 2014 2521

Patriot to Idle Two Mines Tomorrow; 600-700 Jobs…

in Top News For All Sites by Rita Dukes Smith, SurfKY News Director
December 28, 2014 1355

2014 Looking Back: Central City’s Lu Ray Park…

in Top News For All Sites by Paul McRee, SurfKY News
December 28, 2014 1353

Unique New Year's Traditions from across the World

in General News For All Sites by SurfKY News
December 27, 2014 1089

Understand and Avoid Elder Financial Fraud

in General News For All Sites by SurfKY News
December 28, 2014 1034

Five Tips to Get Control of Your Retirement in…

in General News For All Sites by David Taylor
December 28, 2014 862

New Year Brings New Sales

in General News For All Sites by SurfKY News
December 28, 2014 853

Dave Says - Dec. 28, 2014

in General News For All Sites by Dave Ramsey
December 28, 2014 806

Outdoor Truths - Dec. 28, 2014

in General News For All Sites by Gary Miller
December 28, 2014 798

Legislator's Log - Week of Dec. 28, 2014

in General News For All Sites by Brent Yonts
December 28, 2014 727

Lung Cancer Not Always Linked to Smoking

in General News For All Sites by SurfKY News

SurfKY News Group, Inc.
Corporate Office & Studio
1125 Nebo Rd.  •  Madisonville, KY 42431
270.452.2727 (phone)
  •  270.452.2249 (fax)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social fbsocial twsocial yt
social gpsocial flrsocial rss