ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

HPD Officers Receive Treatment after Alleged Assault

HENDERSON, Ky. (5/21/15) — According to a Henderson Police Department report, on May 19, 2015, officers performed a… Read More

Henderson County Captures Sixth District Title

DIXON, Ky. (5/21/15) — With the championship game tied 1-1, Tyler Roberts belted a two-run game run in the top half of… Read More

Most Read This Week

May 15, 2015 9981

New Madisonville Business In Full Operation Soon

by Tammy Holloway, SurfKY News
May 15, 2015 7229

Investigation of Local Barber Shop Leads to Drug…

by SurfKY News
May 14, 2015 5971

Madisonville Police Surround Festus Claybon Park

by Doreen Dennis, SurfKY News
May 19, 2015 5081

Owensboro Health Proposes Building $15M Health…

by Doreen Dennis, SurfKY News
May 16, 2015 4910

Roses Coming Soon

by SurfKY News

Most Read This Month

May 15, 2015 9981

New Madisonville Business In Full Operation Soon

by Tammy Holloway, SurfKY News
April 23, 2015 9518

Man Charged with Sodomy, Incest/Victim under 12

by SurfKY News

Stories Trending Now

May 20, 2015 3039

Pennyrile Forest State Resort Park Holding Beach…

by Gil Lawson
May 21, 2015 2286

Police Charge Madisonville Man with Harassing…

by SurfKY News
May 20, 2015 1457

Crime Stoppers Top Most Wanted - May 20, 2015

by Crime Stoppers
May 20, 2015 1232

Three Injured in Kentucky 189 Accident

by SurfKY News
May 20, 2015 1227

Belton Man Injured in Greenville Accident

by SurfKY News
May 20, 2015 1212

Madisonville Police Reports Released

by SurfKY News
May 20, 2015 824

Bevin, Comer Run Close Race for Republican…

by Rita Dukes Smith, SurfKY News Director
May 20, 2015 816

Crime Stoppers Fugitive of the Week – May 20, 2015

by Hopkinsville – Christian County Crime Stoppers
May 20, 2015 734

Ridgewood Terrace Fire Quickly Extinguished

by Doreen Dennis, SurfKY News
May 20, 2015 717

County Employees Won’t Get Annual Raise as Budget…

by Doreen Dennis, SurfKY News