Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Fayette | Henderson | Lakes | McCracken | Warren | Webster

OMU Speaks Out On Higher Bills

money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

In Other News...

Spottsville Elementary Back to School Information

HENDERSON, Ky. (7/25/14) — The following events have been scheduled for Spottsville Elementary for the 2014-2015 school… Read More

Business Spotlight - McQuady's Automotive

GREENVILLE, Ky. (7/25/14) — McQuady's Automotive at 429 North Main Street is open and ready to take care of the… Read More

Most Read This Week (Site-Wide)

July 22, 2014 4115

Madisonville Woman Charged With…

in Top Stories by Madisonville Police Department
July 21, 2014 2975

Five Sent to Hospital After Two-Vehicle…

in Top Stories by Rita Dukes Smith, SurfKY News Director
July 24, 2014 2972

Powderly Man Injured in Apparent Gun…

in Top Stories by Charles W. Riley II, SurfKY News
July 21, 2014 2364

Business Spotlight - Painted Window Aims…

in Top Stories by Charles W. Riley II, SurfKY News
July 21, 2014 2285

Madisonville Police Arrest Reports - July…

in News by Madisonville Police Department

Most Read Stories from Hopkins County

July 22, 2014 4115

Madisonville Woman Charged With…

in Top Stories by Madisonville Police Department
July 24, 2014 2067

Madisonville Man Charged for Drugs,…

in Top Stories by Trooper Stu Recke
July 23, 2014 2060

Crime Stoppers Top Most Wanted - July 23,…

in Top Stories by Crime Stoppers
July 21, 2014 1243

Madisonville Fire Chief Announces…

in Top Stories by Rita Dukes Smith, SurfKY News Director
July 21, 2014 1185

Three Injured in Three-Vehicle Collision…

in Top Stories by Rita Dukes Smith, SurfKY News Director

Most Read Stories from Owensboro

July 21, 2014 1554

Portion of Southeastern Parkway Closed…

in News by Beth Cecil
July 22, 2014 1236

Alliance for a Drug Free Owensboro and…

in News by Carla Shelton
July 23, 2014 1185

Owensboro Neighborhood Alliance Meeting…

in News by Sherry Girten
July 22, 2014 1173

Daviess County Traffic Advisory

in News by Keith Todd
July 23, 2014 1094

Fall Baseball League Registrations

in News by Brittni Bunn

Most Read Stories from Muhlenberg County

July 21, 2014 2975

Five Sent to Hospital After Two-Vehicle…

in Top Stories by Rita Dukes Smith, SurfKY News Director
July 24, 2014 2972

Powderly Man Injured in Apparent Gun…

in Top Stories by Charles W. Riley II, SurfKY News
July 21, 2014 2364

Business Spotlight - Painted Window Aims…

in Top Stories by Charles W. Riley II, SurfKY News
July 23, 2014 1802

Greenville Family Loses Home, Possessions…

in Top Stories by Charles W. Riley II, SurfKY News
July 23, 2014 1563

Swinging for Sadie Raises $6,000 for…

in Top Stories by Paul McRee, SurfKY News

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)

SurfKY Owensboro News Bureau
920 Frederica St. / Suite 210  •  Owensboro, KY 42301  •  270.683-8060 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 06social 21social 22social 04social 03