ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Kyndle Wins Awards at State Chamber Execs Conference

FRANKFORT, Ky. (4/24/15) — The Kentucky Network for Development, Leadership and Engagement won several awards at the… Read More

Muhlenberg Falls to Lady Maroons

MADISONVILLE, Ky. (4/24/15) — Heather Webb pitched a perfect game to lead Madisonville-North Hopkins past visiting… Read More

Most Read This Week

April 17, 2015 11791

An Open Letter from an Addict

by Olivia Kirks
April 23, 2015 7415

Man Charged with Sodomy, Incest/Victim under 12

by SurfKY News
April 18, 2015 5758

Man Charged with Attempting to Coerce Minor for…

by Madisonville Police Department
April 20, 2015 4850

Nortonville Woman Charged with Meth Possession at…

by Madisonville Police Department
April 22, 2015 3993

Crime Stoppers Fugitive of the Week – April 22,…

by Hopkinsville – Christian County Crime Stoppers

Most Read This Month

April 17, 2015 11791

An Open Letter from an Addict

by Olivia Kirks
April 02, 2015 8792

UPDATE: Madisonville Man Injured in Head-on…

by Doreen Dennis, SurfKY News

Stories Trending Now

April 24, 2015 3973

UPDATE: Police Can't Substantiate Injured Man…

by Doreen Dennis, SurfKY News
April 24, 2015 923

Career Fair Provides Students Information about…

by Tammy Holloway, SurfKY News
April 25, 2015 911

Above and Beyond: Wade Simons

by Gary Gates, SurfKY News
April 24, 2015 889

Hopkins District Court Fines Handed Down

by Karen McKnight
April 24, 2015 885

Madisonville Police Arrest Reports Released -…

by SurfKY News
April 23, 2015 850

Regional Eighth Grade Math Contest Held

by Joyce Riggs
April 24, 2015 843

Probation and Parole Violators - April 24, 2015

by Gary Gates, SurfKY News
April 24, 2015 842

Baptist Health Holds ‘Walk in the Park’ as Part…

by Tammy Holloway, SurfKY News
April 24, 2015 840

Elementary Girls in Good GRACES with Unique…

by Tammy Holloway, SurfKY News
April 24, 2015 762

Muhlenberg District Court Fines Handed Down

by Charles W. Riley II, SurfKY News