ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Mustangs blank Logan County, 39-0

RUSSELLVILLE, Ky. (8/30/15) — Muhlenberg County shut out host Logan County 39-0 in a high school football game on… Read More

Evansville Man Faces Multiple Drug Charges

HENDERSON, Ky. (8/31/15) — According to a Henderson Police Department report, on Aug. 31, 2015 at 2:03 a.m., officers… Read More

Most Read This Week

August 24, 2015 11579

Teen Reports Slasher Attempted to Attack Him on…

by Doreen Dennis, SurfKY News
August 27, 2015 4788

All is Well after MNHHS Lockdown

by Doreen Dennis, SurfKY News
August 30, 2015 3639

UPDATED: 'He Fought the Law ... but, the Law Won'

by Doreen Dennis, SurfKY News
August 31, 2015 3464

Man Convicted of Hopkins Countian's Death Granted…

by Doreen Dennis, SurfKY News
August 26, 2015 2849

Man Charged with Theft, Meth, Marijuana Growing

by SurfKY News

Most Read This Month

August 06, 2015 17495

Muhlenberg Woman Reportedly Suffers Violent…

by SurfKY News
August 24, 2015 11579

Teen Reports Slasher Attempted to Attack Him on…

by Doreen Dennis, SurfKY News

Stories Trending Now

August 30, 2015 3639

UPDATED: 'He Fought the Law ... but, the Law Won'

by Doreen Dennis, SurfKY News
August 31, 2015 3464

Man Convicted of Hopkins Countian's Death Granted…

by Doreen Dennis, SurfKY News
August 30, 2015 2023

Happenings, Meetings Listed for Following Week

by Tammy Holloway, SurfKY News
August 30, 2015 1434

Smoke Fills Business, Upstairs Apartment on Center

by Doreen Dennis, SurfKY News
August 30, 2015 1430

Commission Recommends Zoning Changes at Mahr…

by Tammy Holloway, SurfKY News
August 30, 2015 1115

Fire at Gas Pump Prompts Firefighters Swift Action

by Doreen Dennis, SurfKY News
August 31, 2015 1080

Bremen's Father's Country Hams Kentucky Grand…

by Tammy Holloway, SurfKY News
August 30, 2015 1050

UofL Electrical Blast Treatment to Increase…

by SurfKY News
August 30, 2015 776

Dave Says - Aug. 30, 2015

by SurfKY News
August 30, 2015 755

Education Chief Reflects on Service

by KET