Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Fayette | Henderson | Lakes | McCracken | Warren | Webster

KU Warns Customers of Recent Bill-Payment Scam

ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

In Other News...

State Ag Commissioner to Attend ‘Grand Opening’ at Nona’s Market

OWENSBORO, Ky. (4/23/14) – Kentucky Agriculture Commissioner James Comer will join other state and local officials on… Read More

Most Read This Week (Site-Wide)

April 22, 2014 10229

18 EPA Earth Day Events Take Action on…

in News by EPA
April 24, 2014 5535

Meet The Hopkins County Magistrate…

in News by Rita Dukes Smith, SurfKY News Director
April 23, 2014 5416

Dawson Springs Letter Carrier Sentenced…

in Top Stories by Rita Dukes Smith, SurfKY News Director
April 22, 2014 4550

Three Juveniles Charged in Connection…

in Top Stories by Paul McRee, SurfKY News Reporter
April 21, 2014 4021

Fire Destroys Old Tobacco Building in…

in Top Stories by Rita Dukes Smith, SurfKY News Director

Most Read Stories from Hopkins County

April 22, 2014 2718

Madisonville Woman Charged with Internet…

in Top Stories by Christopher Rogers
April 23, 2014 1541

MPD Detectives Investigate Hanson…

in Top Stories by Madisonville Police Department
April 24, 2014 919

Injuries Sustained in Two-Vehicle…

in Top Stories by Rita Dukes Smith, SurfKY News Director
April 21, 2014 614

Hanson Student Among 25 Receiving…

in Top Stories by Abbie Darst
April 22, 2014 506

Hopkins County School Board Approves…

in Top Stories by Taylor Riley, SurfKY News Reporter

Most Read Stories from Owensboro

April 21, 2014 3757

'Heath & Molly' Benefit Concert…

in Top Stories by Paul McRee, SurfKY News Reporter
April 21, 2014 1997

Owensboro Chamber Plans First ‘Lunch…

in News by Dennis Beard, SurfKY News
April 22, 2014 1138

DCPS Among Top 100 Nationally for Finance…

in News by Lora Wimsatt
April 22, 2014 894

New Hwy. 54 Traffic Light to Go Into…

in News by Keith Todd
April 22, 2014 355

Owensboro Museum of Fine Art Plans Exhibit

in Top Stories by Mary Hood

Most Read Stories from Muhlenberg County

April 22, 2014 4550

Three Juveniles Charged in Connection…

in Top Stories by Paul McRee, SurfKY News Reporter
April 21, 2014 4021

Fire Destroys Old Tobacco Building in…

in Top Stories by Rita Dukes Smith, SurfKY News Director
April 21, 2014 2206

One Injured in Rosewood Wreck

in Top Stories by Trooper Stu Recke
April 22, 2014 1784

Muhlenberg Last Day of School

in Top Stories by Paul McRee, SurfKY News Reporter
April 22, 2014 1407

Parsons Named Student of the Month

in Top Stories by Joyce Riggs

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)

SurfKY Owensboro News Bureau
920 Frederica St. / Suite 210  •  Owensboro, KY 42301  •  270.683-8060 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 06social 21social 22social 04social 03