Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster

Two New Telecommunicators at KSP Post 16 are Among 11 Graduates

ksp1 logo 300FRANKFORT, Ky. (4/26/13) – Eleven Kentucky State Police telecommunicators from throughout the commonwealth were recognized Thursday at graduation ceremonies for the second class of the agency’s telecommunications academy.
 
“Throughout the state, KSP telecommunicators are the ‘heroes behind the headsets’ who provide a lifeline to both citizens in need and officers in the field,” said KSP Commissioner Rodney Brewer. “They serve as an unseen, but vital link in keeping law enforcement officers and the public safe at all times of the day or night. They work odd hours, make personal sacrifices, handle a huge amount of stress and are ready and willing to help at a moment’s notice.”
 
Representing the KSP Headquarters Communications Center and six agency posts, the group began its studies on March 11 at KSP headquarters in Frankfort. The course provided 194 hours of instruction during a five-week period. The curriculum included subjects such as legal liability and limits of telecommunicator authority, the telecommunicator’s role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans and criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers.
 
The final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for service.
 
The graduates of the second KSP Telecommunications Academy included:
Leeanna McNece, of Lexington, KSP Headquarters Communications Center
Zackary Dunigan, of Mayfield, KSP Post 1-Mayfield
Cheryl Nolan, of Bowling Green, KSP Post 3-Bowling Green
Deana Janette Owens, of Glasgow, KSP Post 3-Bowling Green
Jakop Smith, of Belton, KSP Post 3-Bowling Green
Benita Blanton, of Morehead, KSP Post 8-Morehead
Megan Childress, of Elkhorn City, KSP Post 9-Pikeville
Michael Coleman, of Pikeville, KSP Post 9-Pikeville
Derek McGarey, of Eastern, KSP Post 9-Pikeville
Justin Farley, of Harlan, KSP Post 10-Harlan
April Taylor, of Sebree, Post 16-Henderson
 
According to Charlotte Tanner, training coordinator for Kentucky State Police telecommunicators, working in today’s emergency services communications center requires a number of qualities and characteristics that are absolutely imperative.
 
“One, a person must be able to work under very stressful, challenging conditions,” she said. “They have to be able to deal with a roller coaster ride of very serious calls coming in and then routine calls and back to very serious calls with very little notice.”
 
They must also be very flexible with their time, she said. “Our personnel have to staff the communications center 24 hours a day, seven days a week. It requires them to be away from their families a lot. It requires them to give up some social gatherings they probably would like to be attending. They must be dependable, reliable and be where we need them when we need them. We have to be able to count on them.”
 
“They must have empathy,” she said. “They need to have empathy for what people are experiencing when they call in. We deal a lot with children and our personnel need to be able to adjust how they handle a call based upon the person they are talking to.”
 
Technology plays a big role, she added.
 
“The technology we use in our communications center is something that is changing every day. Our people have to be able to stay current. They must be able to learn and adapt as the job dictates.”
 
What’s her advice to those who may be considering the field as a career?
 
“You need to think very long and hard about whether you are willing to make the sacrifices you have to make. You have to spend time away from your family. You have to work weekends and holidays. With all the continuing training required, there is a big investment of time and you need to be sure you can make the commitment.
 
“To be honest, it’s not a job for everyone,” concluded Tanner. “It is stressful and challenging and some people simple can’t deal with the types of calls and the types of deadly incidents that we have to handle.”
 
To watch a short video about KSP telecommunicators, Click Here or visit www.kentuckystatepolice.org
 
SurfKY News
Information provided by Rick Saint-Blancard
Photo provided by SurfKY Graphics

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

3/13 - 16

Stock Report

1 DOW 17,326.49
+131.07 (0.76%)    
2 S&P 2,014.99
+20.34 (1.02%)    
3 NASDAQ 4,630.53
+64.39 (1.41%)    
3/13 - 16
3/13 - 16

In Other News...

Calloway Student First in Speaking at FEA Regional

CALLOWAY COUNTY, Ky. (10/30/14) — Clara Arnold, a junior at Calloway County High School, placed first in impromptu… Read More

MCH Recognized for Quality Improvement by National Hospital Exchange Network

GREENVILLE, Ky. (10/30/14) — Muhlenberg Community Hospital received an award recognizing the hospital’s performance… Read More
3/13 - 16

Most Read This Week

October 29, 2014 9082

UPDATE: Medical Examiner's Official Report…

in Local (Lakes) Top News by Dennis Thomas
October 27, 2014 6207

Earlington Woman Charged With Burglary for…

in Local (Hopkins) Top News by Madisonville Police Department
October 27, 2014 4437

Baptist Health Madisonville Performs Baptist…

in Local (Hopkins) Top News by Kristy Quinn
October 29, 2014 4378

UPDATE: Two More Arrested for Meth at Area Motel

in Local (Hopkins) Top News by Trooper Stu Recke
October 28, 2014 4253

UPDATE: 'Runner' Ran Home; Family Happy

in Hopkins News by Lisa Crook
October 29, 2014 4016

Central City Businessman Indicted by Grand Jury…

in Top News For All Sites by Charles W. Riley II, SurfKY News
October 28, 2014 3603

UPDATE: Extended to Wednesday; Heaven's Gates and…

in Local (Muhlenberg) Top News by Paul McRee, SurfKY News
October 27, 2014 3422

Woman Charged for Domestic Assault with Scissors,…

in Local (Hopkins) Top News by Madisonville Police Department
October 28, 2014 3318

Hopkins County Grand Jury Indictments

in Hopkins News by Karen McKnight
October 27, 2014 3000

SurfKY Exclusive: Patti Everly Recalls Life with…

in Top News For All Sites by Paul McRee, SurfKY News

Stories Trending Today

October 30, 2014 2782

Three Injured When Pickup Truck Overturns

in Local (Hopkins) Top News by Rita Dukes Smith, SurfKY News Director
October 30, 2014 2582

UPDATE: Missing Elderly Couple Found

in Local (Hopkins) Top News by Chief William C. Crider
October 30, 2014 1748

Man Charged with Criminal Abuse of 2-Year-Old Girl

in Local (Hopkins) Top News by Lt. Charles Young II
October 30, 2014 1619

Man Accused of Using Bass Guitar to Strike…

in Local (Hopkins) Top News by Madisonville Police Department
October 30, 2014 1333

Madisonville Police Arrest Reports - Oct. 30, 2014

in Hopkins News by Madisonville Police Department
October 30, 2014 1273

Political Races Affecting Hopkins County

in Local (Hopkins) Top News by SurfKY News
October 30, 2014 1218

Man Charged for Criminal Trespassing at Cross…

in Local (Hopkins) Top News by Madisonville Police Department
October 30, 2014 1027

MCTI to Present 'Anne of Green Gables'

in Local (Muhlenberg) Top News by Paul McRee, SurfKY News
October 30, 2014 1021

Bond, Conditions Set for Central City Man Accused…

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
October 30, 2014 997

Golden Arches Added to City’s Eastern Skyline;…

in Local (Hopkins) Top News by Tammy Holloway, SurfKY News

SurfKY News Group, Inc.
Corporate Office & Studio
1125 Nebo Rd.  •  Madisonville, KY 42431
270.452.2727 (phone)
  •  270.452.2249 (fax)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social fbsocial twsocial yt
social gpsocial flrsocial rss