money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

3/13 - 16

In Other News...

Mustangs Pull Away from Maroons in Eighth Inning

MADISONVILLE, Ky. (3/31/15) — Visiting Muhlenberg County plated four runs in the top half of the eighth inning and… Read More

Basketball Goals in the Street Place Children at Risk

HOPKINSVILLE, Ky. (3/31/15) — The Hopkinsville Police Department has begun receiving calls regarding children playing… Read More
3/13 - 16

Most Read This Week

March 27, 2015 6111

Three Arrested during Execution of Search…

by Madisonville Police Department/Hopkins County Detention Center
March 25, 2015 5566

Fazoli's, Roses Coming to Madisonville

by Amber Averitt, SurfKY News
March 24, 2015 5270

One Dies, Another Injured in Mortons Gap Traffic…

by Deputy Heath Owens
March 25, 2015 5213

Grand Jury Finds No Criminal Wrongdoing in Bean…

by Doreen Dennis, SurfKY News
March 30, 2015 4923

Man Charged with Child Abuse After Allegedly…

by Madisonville Police Department
March 24, 2015 4349

UPDATE: One Injured in Hopkinsville Road Accident

by Doreen Dennis, SurfKY News

Most Read This Month

March 09, 2015 14272

Multi-Agency Drug Bust Results in $1 Million Meth…

by KSP DESI
March 02, 2015 11709

Madisonville Teen Faces Numerous Drug Charges

by Madisonville Police Department/Hopkins County Detention Center

Stories Trending Today

March 31, 2015 2180

Man Charged for Driving While under Influence of…

by Madisonville Police Department
March 31, 2015 1343

Happenings and Meetings - Hopkins County

by Amber Averitt, SurfKY News
March 31, 2015 1297

Covenant Community Church Hosts Annual…

by Tammy Holloway, SurfKY News
March 31, 2015 1046

Hopkins County Misdemeanor Indictments

by Karen McKnight
March 31, 2015 1012

Madisonville Police Reports Released - March 31,…

by Madisonville Police Department
March 31, 2015 733

Glema Center April Schedule Features Jo Dee…

by Gary Gates, SurfKY News
March 30, 2015 674

Members from Madisonville Police, Hopkinsville…

by Abbie Darst
March 31, 2015 447

Baptist Health Madisonville Upgrades Technology…

by Baptist Health
March 31, 2015 435

KSP Charges Henderson County Man with Possession…

by Kentucky State Police
March 31, 2015 418

United Way Honors Organizations, Businesses,…

by Doreen Dennis, SurfKY News