Davis Motor Sales banner ad

ksp1 logo 300FRANKFORT, Ky. (4/26/13) – Eleven Kentucky State Police telecommunicators from throughout the commonwealth were recognized Thursday at graduation ceremonies for the second class of the agency’s telecommunications academy.
 
“Throughout the state, KSP telecommunicators are the ‘heroes behind the headsets’ who provide a lifeline to both citizens in need and officers in the field,” said KSP Commissioner Rodney Brewer. “They serve as an unseen, but vital link in keeping law enforcement officers and the public safe at all times of the day or night. They work odd hours, make personal sacrifices, handle a huge amount of stress and are ready and willing to help at a moment’s notice.”
 
Representing the KSP Headquarters Communications Center and six agency posts, the group began its studies on March 11 at KSP headquarters in Frankfort. The course provided 194 hours of instruction during a five-week period. The curriculum included subjects such as legal liability and limits of telecommunicator authority, the telecommunicator’s role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans and criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers.
 
The final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for service.
 
The graduates of the second KSP Telecommunications Academy included:
Leeanna McNece, of Lexington, KSP Headquarters Communications Center
Zackary Dunigan, of Mayfield, KSP Post 1-Mayfield
Cheryl Nolan, of Bowling Green, KSP Post 3-Bowling Green
Deana Janette Owens, of Glasgow, KSP Post 3-Bowling Green
Jakop Smith, of Belton, KSP Post 3-Bowling Green
Benita Blanton, of Morehead, KSP Post 8-Morehead
Megan Childress, of Elkhorn City, KSP Post 9-Pikeville
Michael Coleman, of Pikeville, KSP Post 9-Pikeville
Derek McGarey, of Eastern, KSP Post 9-Pikeville
Justin Farley, of Harlan, KSP Post 10-Harlan
April Taylor, of Sebree, Post 16-Henderson
 
According to Charlotte Tanner, training coordinator for Kentucky State Police telecommunicators, working in today’s emergency services communications center requires a number of qualities and characteristics that are absolutely imperative.
 
“One, a person must be able to work under very stressful, challenging conditions,” she said. “They have to be able to deal with a roller coaster ride of very serious calls coming in and then routine calls and back to very serious calls with very little notice.”
 
They must also be very flexible with their time, she said. “Our personnel have to staff the communications center 24 hours a day, seven days a week. It requires them to be away from their families a lot. It requires them to give up some social gatherings they probably would like to be attending. They must be dependable, reliable and be where we need them when we need them. We have to be able to count on them.”
 
“They must have empathy,” she said. “They need to have empathy for what people are experiencing when they call in. We deal a lot with children and our personnel need to be able to adjust how they handle a call based upon the person they are talking to.”
 
Technology plays a big role, she added.
 
“The technology we use in our communications center is something that is changing every day. Our people have to be able to stay current. They must be able to learn and adapt as the job dictates.”
 
What’s her advice to those who may be considering the field as a career?
 
“You need to think very long and hard about whether you are willing to make the sacrifices you have to make. You have to spend time away from your family. You have to work weekends and holidays. With all the continuing training required, there is a big investment of time and you need to be sure you can make the commitment.
 
“To be honest, it’s not a job for everyone,” concluded Tanner. “It is stressful and challenging and some people simple can’t deal with the types of calls and the types of deadly incidents that we have to handle.”
 
To watch a short video about KSP telecommunicators, Click Here or visit www.kentuckystatepolice.org
 
SurfKY News
Information provided by Rick Saint-Blancard
Photo provided by SurfKY Graphics

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

In Other News...

Madisonville Man Charged on Multiple Drug Offenses, Passenger Arrested on Warrant

MADISONVILLE, Ky. (2/1/15) ― A Madisonville man and a Louisville woman were arrested as Kentucky State Police conducted… Read More

White Plains Man Arrested after Being Wanted for Two Years

MANNINGTON, Ky. (2/1/15) ― A White Plains man was arrested Saturday, Jan. 31 after being wanted on active warrants for… Read More

Most Read This Week

January 28, 2015 18306

UPDATED: Several Involved in Two-Vehicle Accident

in Local (Hopkins) Top News by Doreen Dennis, SurfKY News
January 26, 2015 9667

KSP Arrests Two on Child Porn Charges; MPD…

in Top News For All Sites Touching Hopkins by Trooper Stu Recke
January 28, 2015 7478

Nortonville Man Accused of Meth Possession,…

in Local (Hopkins) Top News by Madisonville Police Department/Hopkins County Detention Center
January 26, 2015 7302

School Board Votes 3-2 for Utility Tax

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
January 25, 2015 7007

Juvenile Hit by Vehicle at McDonald's

in Local (Muhlenberg) Top News by GPD Officer Wes Miller
January 31, 2015 7002

24-Year-Old Killed in One-Vehicle Collision

in Top News For All Sites Touching Hopkins by Rita Dukes Smith, SurfKY News Director

Most Read This Month

January 08, 2015 24022

Woman Claiming to be 'Lady Gaga' Tours Town in…

in Top News For All Sites by Madisonville Police Department
January 15, 2015 23574

UPDATE: Fatality Victim's Name Officially Released

in Top News For All Sites by Doreen Dennis, SurfKY News

Stories Trending Today

January 31, 2015 7002

24-Year-Old Killed in One-Vehicle Collision

in Top News For All Sites Touching Hopkins by Rita Dukes Smith, SurfKY News Director
January 30, 2015 6660

More Than 800 Gather to Encircle HCCHS

in Local (Hopkins) Top News by Tammy Holloway, SurfKY News
February 01, 2015 2248

Madisonville Man Charged on Multiple Drug…

in Local (Hopkins) Top News by Chris Rogers
January 30, 2015 2207

Governor, First Lady, Commissioner Celebrate New…

in Top News For All Sites by Office of the Governor
January 31, 2015 2170

UPDATED GAME STORY: Muhlenberg Mustangs Trample…

in Local (Muhlenberg) Top News by Mike Groves
January 31, 2015 1936

Eating Only during 9-12 Hour Period May Help…

in General News For All Sites by Melissa Landon
January 31, 2015 1757

Hooked on Science - 'Chemical Reaction Splash'

in General News For All Sites by Jason Lindsey
January 31, 2015 1729

Keeping the Faith - 'Will Practice Make Perfect?'

in General News For All Sites by Ronnie McBrayer
February 01, 2015 1714

White Plains Man Arrested after Being Wanted for…

in Local (Hopkins) Top News by Robert LIttlepage
January 31, 2015 1635

Woman Veterans Video Now on KDVA YouTube

in General News For All Sites by Lisa Aug