ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Single-Vehicle Fatality Collision on US 641

MARION, Ky. (8/3/15) — The Kentucky State Police is investigating a single-vehicle, fatality collision that occurred on… Read More

MCCH Blood Donor Center Receives Positive Report

MURRAY, Ky. (8/1/15) — The Blood Donor Center at Murray-Calloway County Hospital was given a stellar “no deficiencies”… Read More

Most Read This Week

July 30, 2015 3853

Webster Man Leads Police on Chase through Parts…

by SurfKY News
July 31, 2015 3776

Miss Hopkins County Fair 2015 Chosen

by Tammy Holloway, SurfKY News
July 28, 2015 2864

Hanson, Owensboro, Bowling Green Youths Win at…

by Tammy Holloway, SurfKY News
August 01, 2015 2578

24th Annual Miss Teen Hopkins County Fair Pageant…

by Tammy Holloway, SurfKY News
July 29, 2015 2501

Crime Stoppers Top Most Wanted - July 29, 2015

by SurfKY News

Most Read This Month

July 17, 2015 16705

Muhlenberg Most Wanted - Top 10

by SurfKY News
July 23, 2015 15699

UPDATE: Family Confirms Body of Missing Teen…

by Shawn Freels, SurfKY News

Stories Trending Now

August 02, 2015 1777

Poole Wins Hopkins County Fair Talent Show

by Tammy Holloway, SurfKY News
August 03, 2015 1463

Tiniest Division of Hopkins County Fair Pageants…

by Tammy Holloway, SurfKY News
August 03, 2015 1311

Two Injured in Motorcycle Accident

by SurfKY News
August 02, 2015 1284

Community Helps ‘Cram the Hummer’ for School…

by Tammy Holloway, SurfKY News
August 03, 2015 1052

Man Accused of Using Craig's List to Encourage…

by SurfKY News
August 02, 2015 938

Spinal Cord Injury Patient's Foundation Sponsors…

by SurfKY News
August 03, 2015 933

Back To School Bash Brings Crowd to Mall

by Tammy Holloway, SurfKY News
August 03, 2015 694

Two Vehicle Collision Injures One, Driver…

by SurfKY News
August 03, 2015 647

Vehicle Accident Results in One Fatality

by SurfKY News
August 02, 2015 627

'The Free' Gets Greenville Crowd Groovin'

by Mike Groves, SurfKY News