Fire-Chief-Alan-BrunaciniFire Chief Alan BrunaciniPADUCAH, Ky. (5/1/14) – Approximately 50 members of the Paducah Fire Department, Fire Prevention Division, and Human Resources Department spent the day at the Julian Carroll Convention Center participating in a training workshop emphasizing internal communication, community engagement, and customer service.

City Manager Jeff Pederson provided opening comments. “This workshop is a credit to the Fire Department in seeing the wisdom in seeking two of best fire professionals in the country who focus on more than the technology and mechanics of the fire profession. This workshop hopefully will provide a better understanding of the connectivity of what you do for citizens and your alignment within the department. None of us works in isolation.”

The workshop was led by Fire Chief Alan Brunacini, one of the most highly respected figures in the fire industry, and Chief Billy Hayes who currently serves as the Vice President of Admissions, Marketing, and Outreach at Columbia Southern University.

Chief Brunacini served as the chief of the Phoenix, Arizona Fire Department and has authored or co-authored nine books.

Billy-HayesChief Billy HayesChief Hayes served as the fire chief of Riverdale, Atlanta and as the director of public information and community affairs for the District of Columbia Fire EMS.

A portion of the workshop focused on making good first impressions and defining the words empathy, respect, kindness, patience, and consideration and how those terms are applicable to each interaction with the customer, the citizen. “Fire chiefs today are social scientists. When you look at the emotional part of what we do, our work is emotional work. We are delivering services to people going through emotional states,” says Chief Brunacini. “Always consider how you and what you are doing look to others.”

Also discussed in the workshop were ways to engage and educate the community especially regarding fire prevention, building construction, and code enforcement. Suggestions included creating a citizens’ fire academy, holding seminars for business owners to learn about the importance of building and fire codes, streamlining the permitting process, and providing fire prevention information when citizens apply for business licenses. Chief Hayes says when the public is educated they become ambassadors for a fire department.

Chief Hayes also led a discussion regarding the concept added value.

Hayes said, “What is your added value that you bring to citizens above all other departments?” Hayes says look for opportunities to become more involved in the community.

Chief Brunacini said, “What’s the liability of doing something good for the community?”

Paducah FireTraining worksh

For more information about Chief Brunacini and Chief Hayes, visit Columbia Southern University’s website at www.columbiasouthern.edu.

SurfKY News
Information provided by Pam Spencer

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Gov. Beshear Announces Redesign of Interchange to Preserve Interstate Access for Calvert City

FRANKFORT, Ky. (3/25/15) – Governor Steve Beshear today announced that engineers designing the corridor for Interstate… Read More

Col. Stephen Trigg Chapter SAR to Honor Local Vietnam War Veterans on March 29

KENTUCKY (3/26/15) — The Col. Stephen Trigg Chapter of the Sons of the American Revolution is making a deliberate… Read More

Most Read This Week

March 18, 2015 9484

UPDATE: Hanson Man Located in Henderson, Taken to…

by Trooper Stu Recke
March 25, 2015 5067

Fazoli's, Roses Coming to Madisonville

by Amber Averitt, SurfKY News
March 24, 2015 4931

One Dies, Another Injured in Mortons Gap Traffic…

by Deputy Heath Owens
March 25, 2015 4858

Grand Jury Finds No Criminal Wrongdoing in Bean…

by Doreen Dennis, SurfKY News
March 24, 2015 4075

UPDATE: One Injured in Hopkinsville Road Accident

by Doreen Dennis, SurfKY News
March 25, 2015 3786

Madisonville Man's Living Room Leap Lands Him in…

by Madisonville Police Department / Hopkins County Detention Center

Most Read This Month

February 25, 2015 13940

Multi-Agency Investigation Nets Large-Scale Meth…

by Trooper Stu Recke
March 09, 2015 12995

Multi-Agency Drug Bust Results in $1 Million Meth…

by KSP DESI

Stories Trending Today

March 27, 2015 3776

Three Arrested during Execution of Search…

by Madisonville Police Department/Hopkins County Detention Center
March 26, 2015 1556

‘Chasing Rainbow’ Heart Walk Raises Funds for AHA

by Tammy Holloway, SurfKY News
March 27, 2015 1491

MPD Searching for Man Accused of Nearly Running…

by Madisonville Police Department
March 26, 2015 1455

Two Injured after Jumping from Second Floor to…

by Charles W. Riley II, SurfKY News
March 26, 2015 1322

Baptist Health Honors Staff with Years of Service…

by Tammy Holloway, SurfKY News
March 26, 2015 1239

Madisonville Police Arrest Reports - March 26,…

by Madisonville Police Department
March 26, 2015 1178

Hopkins District Court Fines Handed Down

by Hopkins Court Clerk
March 26, 2015 1078

Hopkins County Sheriff's Reports Released

by Hopkins County Sheriff's Office
March 26, 2015 989

Teams 'Dodge for the Cure' during Relay for Life…

by Tammy Holloway, SurfKY News
March 26, 2015 913

Kentucky, West Virginia Governors Offer Friendly…

by Office of the Governor