Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster
Davis Motor Sales banner ad

Social Services Offices Implementing New Office Procedures

kysealFRANKFORT, Ky. (4/20/14) — The Kentucky Department for Community Based Services is implementing new office procedures for walk in customer benefit interviews at its family support offices.

The new office procedures have been tested in 28 counties with great success. The change starts Monday, April 21, 2014 at all county DCBS offices.

Face-to-face interviews with staff will be available from 8 a.m. to 2 p.m.

Customers who arrive at an office by 2 p.m. will be seen that day. Customers who arrive after 2 p.m. and request a benefit interview will be given instructions for completing their applications through alternative methods on the same day.

Customers can obtain information, report a change, and leave paperwork, such as verifications or information updates, at DCBS offices at any time during regular office hours of 8 a.m. to 4:30 p.m.

DCBS is part of the Kentucky Cabinet for Health and Family Services. Staff of DCBS’ family support offices meet with customers and accept applications for benefits such as food benefits, Medicaid and health insurance benefits through kynect, the state’s health insurance marketplace.

DCBS Commissioner Teresa James said the goal of this change is to improve customer service.

“The well-being of our customers is our first priority,” she said. “This new approach is intended to improve the timeliness and accuracy of public assistance benefits, while ensuring that needy Kentuckians have improved access to services.”

The change will allow DCBS to process pending food benefit, Medicaid and qualified health plan applications more quickly.

“We all know there has been an overwhelming response to the new affordable health options made available through kynect,” said Carrie Banahan, executive director of the Office of the Kentucky Health Benefit Exchange. “DCBS is making this change to ensure that applications are processed as quickly as possible for Kentuckians seeking coverage.”

Customers applying for health care benefits through kynect can log on to http://kynect.ky.gov or call (855) 4kynect – (855) 459-6328 or (855) 326-4654 (TTY).

Customers seeking food benefits can initiate the application on line at https://snapfoodbenefits.chfs.ky.gov or call (855) 306-8959. A family support worker will contact the customer to complete the interview and eligibility determination.

For help with other DCBS applications or annual benefit renewals, customers may call (855) 306-8959.

To learn more about services administered by DCBS family support staff, log on to http://chfs.ky.gov/dcbs/dfs/.

SurfKY News
Information provided by Cabinet for Health and Family Services

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

Posted on 2/2/14
2/6/2014 - posted
2/6/2014 - posted
2/6/2014 - posted

In Other News...

Hopkins County Health Department Food Scores Thru Oct. 22, 2014

HOPKINS COUNTY, Ky. (10/23/14) — The following is your update on local restaurant inspections for the Hopkins County… Read More

Leadership Hopkins County Learns About Workforce Development

MADISONVILLE, Ky. (10/22/14) — Leadership Hopkins County included the Madisonville Career Center on their program this… Read More
2/6/2014 - posted

Most Read This Week

October 17, 2014 12368

UK Women's Soccer Welcomes Ole Miss, No. 5/4…

in General Sports For All Sites by UK Athletics
October 20, 2014 6288

Uncle Lee's in Greenville is Closing Its Doors…

in Local (Muhlenberg) Top News by www.unclelees.com
October 17, 2014 4300

Single Vehicle Collision Results in One Injury

in Local (Muhlenberg) Top News by Trooper S. C. Recke
October 19, 2014 4159

Kentucky Energy Department Releases Virtual Solar…

in General News For All Sites by Dick Brown
October 21, 2014 3296

UPDATE: Pedestrian Struck by Vehicle on Shamrock…

in Local (Hopkins) Top News by Officer C.P. Haynie
October 18, 2014 3105

Muhlenberg County Celebrates New Farmer’s Market

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
October 17, 2014 3069

Madisonville Police Arrest Reports - Oct. 17, 2014

in Hopkins News by Madisonville Police Department
October 17, 2014 2847

Woman Arrested at Taco Bell for DUI

in Local (Hopkins) Top News by Madisonville Police Department
October 20, 2014 2768

Man Charged for Assaulting Pregnant Wife

in Local (Hopkins) Top News by Madisonville Police Department
October 17, 2014 2458

Anti-Bullying Task Force to Hold First Meeting

in General News For All Sites by Office of the Governor

Stories Trending Today

October 22, 2014 2067

Failure to Signal Ends in Drug Arrest

in Local (Hopkins) Top News by Madisonville Police Department
October 22, 2014 1984

Hopkins County Grand Jury Indictments

in Hopkins News by Karen McKnight
October 22, 2014 1690

Convicted Felon Charged for Handgun Possession…

in Local (Muhlenberg) Top News by Trooper Stu Recke
October 22, 2014 1421

Madisonville Police Arrest Reports - Oct. 22, 2014

in Hopkins News by Madisonville Police Department
October 22, 2014 1230

The Sanctuary Opens Muhlenberg County Branch

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
October 22, 2014 1126

Four Road Projects Awarded in Muhlenberg County

in Local (Muhlenberg) Top News by Rebecca Hanchett
October 22, 2014 1106

UK Soccer's Justin Laird Named National Player of…

in General Sports For All Sites by UK Athletics
October 22, 2014 1057

Lake Malone Halloween Bash Set for This Weekend

in Local (Muhlenberg) Top News by Paul McRee, SurfKY News
October 22, 2014 960

SurfKY Spotlight: Lynelle S. Eaves Realty

in Local (Muhlenberg) Top News by Gary Gates, SurfKY News
October 22, 2014 902

Baptist Health Paducah Weight Loss Info Session…

in Local (Paducah) Top News by Angie Kinsey Timmons

SurfKY News Group, Inc.
1125 Nebo Rd.  •  Madisonville, KY 42431
270.452.2727 (phone)
  •  270.452.2249 (fax)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social fbsocial twsocial yt
social gpsocial flrsocial rss