Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Fayette | Henderson | Lakes | McCracken | Warren | Webster

OMU Speaks Out On Higher Bills

money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

In Other News...

Friends of Lake Malone Busy Hiding 1,500 Easter Eggs

DUNMOR, Ky. (4/18/14) — The Friends of Lake Malone State Park are hosting an Easter Egg Hunt Saturday, April 19, at the… Read More

Muhlenberg Job Corps Employee of the Month

MUHLENBERG, Ky. (4/18/14) — Miranda Hope is Student Counselor at the Muhlenberg Job Corps. She is a very dedicated and… Read More

Most Read This Week (Site-Wide)

April 16, 2014 19141

UPDATE- Sheriff's Office Following Leads…

in Top Stories by Taylor Riley, SurfKY News Reporter
April 14, 2014 6461

U.S. Bank Hanson on Lockdown Due to Bomb…

in Top Stories by Rita Dukes Smith, SurfKY News Director
April 14, 2014 5292

Pedestrian Killed During Two Vehicle…

in Top Stories by Chris E. King
April 17, 2014 4071

KSP Nabs St. Charles Man Wanted by U.S.…

in Top Stories by Trooper Stu Recke
April 15, 2014 3103

Police Searching for Sureway's 'Baby…

in Top Stories by Taylor Riley, SurfKY News Reporter

Most Read Stories from Hopkins County

April 14, 2014 5292

Pedestrian Killed During Two Vehicle…

in Top Stories by Chris E. King
April 17, 2014 4071

KSP Nabs St. Charles Man Wanted by U.S.…

in Top Stories by Trooper Stu Recke
April 15, 2014 3103

Police Searching for Sureway's 'Baby…

in Top Stories by Taylor Riley, SurfKY News Reporter
April 15, 2014 2745

Multi-Agency Investigation Leads to Drug…

in Top Stories by Lori Blakeley
April 15, 2014 1060

State Approves $500K for Hopkins Archery…

in Top Stories by Rebecca Hanchett

Most Read Stories from Owensboro

April 14, 2014 2131

Grow Garden Grow - Spring Has Sprung

in News by Barbara Cecil Russ
April 15, 2014 1673

Owensboro Police Investigate Auto Accident

in News by Michael Hathaway
April 15, 2014 1326

Owensboro Parks Offers Tennis Lessons

in News by Britni Bunn
April 15, 2014 975

Happenings and Meetings Owensboro

in News by Dennis Beard, SurfKY News
April 14, 2014 699

Owensboro Health Hosts Tours for…

in Top Stories by Dennis Beard, SurfKY News

Most Read Stories from Muhlenberg County

April 16, 2014 3009

Sheriff's Deputies Nab Central City…

in Top Stories by Sheriff Curtis McGehee
April 14, 2014 2602

MCC Staff Shares Good News with…

in Top Stories by Paul McRee, SurfKY News Reporter
April 15, 2014 1976

'Walk Right Back' An Everly Brother's…

in Top Stories by Paul McRee, SurfKY News Reporter
April 15, 2014 1801

Local MCHS Students Train at Job Corps

in Top Stories by Karen Robinson
April 15, 2014 1473

Thumbpickers Unite at Mose Rager Day

in Top Stories by Paul McRee, SurfKY News Reporter

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)

SurfKY Owensboro News Bureau
920 Frederica St. / Suite 210  •  Owensboro, KY 42301  •  270.683-8060 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 06social 21social 22social 04social 03