Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster

KU Warns Customers of Recent Bill-Payment Scam

ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

In Other News...

Providence Police Reports Released

PROVIDENCE, Ky. (9/1/14) ― The Providence Police Department released the following arrest reports Monday, Sept. 1.… Read More

Apollo Area Alliance to Host Neighborhood Cleanup

OWENSBORO, Ky. (9/1/14) — The Apollo Area Alliance will host a neighborhood cleanup. The cleanup will take place from 6… Read More

Most Read This Week (Site-Wide)

August 29, 2014 8367

Luke's Flea Market Vendors' Home Away…

in News by Charles W. Riley II, SurfKY News
August 30, 2014 7944

One Hospitalized After Officer-Involved…

in Top Stories by Charles W. Riley II, SurfKY News
August 31, 2014 5632

Passenger in Officer-Involved Shooting…

in Top Stories by Rita Dukes Smith, SurfKY News Director
August 29, 2014 4073

Business Spotlight - Magical Memories…

in Top Stories by Charles W. Riley II, SurfKY News
August 30, 2014 3232

Ponderosa Madisonville to Donate 10…

in Top Stories by Rita Dukes Smith, SurfKY News Director

Most Read Stories from Hopkins County

August 30, 2014 3232

Ponderosa Madisonville to Donate 10…

in Top Stories by Rita Dukes Smith, SurfKY News Director
September 01, 2014 1483

Hopkins County Misdemeanor Indictments

in Top Stories by Karen McKnight
August 30, 2014 1388

City of Madisonville Says 'Goodbye' to…

in Top Stories by Amber Averitt, SurfKY News
August 29, 2014 933

MCC Announces New Board Members

in Top Stories by Joyce Riggs
August 29, 2014 621

Trover Health Endowment Reaches $100,000…

in Top Stories by Joyce Riggs

Most Read Stories from Owensboro

August 29, 2014 2760

Daviess County Sheriff’s Office Activity…

in News by Dennis Beard, SurfKY News
August 29, 2014 2653

Owensboro Police Department Activity…

in News by Dennis Beard, SurfKY News
August 30, 2014 1887

Owensboro Traffic Advisory

in News by Keith Todd
August 29, 2014 1053

Woman Charged in Assault of 3-Year-Old…

in Top Stories by Dennis Beard, SurfKY News
August 30, 2014 478

Smith, Hamilton honored at Distinguished…

in Top Stories by Dennis Beard, SurfKY News

Most Read Stories from Muhlenberg County

August 29, 2014 4073

Business Spotlight - Magical Memories…

in Top Stories by Charles W. Riley II, SurfKY News
August 30, 2014 2080

Skateboarders Enjoy Own Style of Cruise In

in Top Stories by Charles W. Riley II, SurfKY News
August 29, 2014 1957

School System Facing $5M Shortfall;…

in Top Stories by Charles W. Riley II, SurfKY News
August 29, 2014 1926

No College = Low Wages : A Muhlenberg…

in Top Stories by Ken Robinson

SurfKY News Group, Inc. Central Office & Printing Division
1125 Nebo Rd.  •  Madisonville, KY 42431  •  270.452.2249 (fax)
Main Number: 270.452.2727 (phone)  •  Printing Division Direct Line: 270.821.8600 (phone)

SurfKY Owensboro News Bureau
920 Frederica St. / Suite 210  •  Owensboro, KY 42301  •  270.683-8060 (phone)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social 03social 04social 22social 21social 06