kysealFRANKFORT, Ky. (4/20/14) — The Kentucky Department for Community Based Services is implementing new office procedures for walk in customer benefit interviews at its family support offices.

The new office procedures have been tested in 28 counties with great success. The change starts Monday, April 21, 2014 at all county DCBS offices.

Face-to-face interviews with staff will be available from 8 a.m. to 2 p.m.

Customers who arrive at an office by 2 p.m. will be seen that day. Customers who arrive after 2 p.m. and request a benefit interview will be given instructions for completing their applications through alternative methods on the same day.

Customers can obtain information, report a change, and leave paperwork, such as verifications or information updates, at DCBS offices at any time during regular office hours of 8 a.m. to 4:30 p.m.

DCBS is part of the Kentucky Cabinet for Health and Family Services. Staff of DCBS’ family support offices meet with customers and accept applications for benefits such as food benefits, Medicaid and health insurance benefits through kynect, the state’s health insurance marketplace.

DCBS Commissioner Teresa James said the goal of this change is to improve customer service.

“The well-being of our customers is our first priority,” she said. “This new approach is intended to improve the timeliness and accuracy of public assistance benefits, while ensuring that needy Kentuckians have improved access to services.”

The change will allow DCBS to process pending food benefit, Medicaid and qualified health plan applications more quickly.

“We all know there has been an overwhelming response to the new affordable health options made available through kynect,” said Carrie Banahan, executive director of the Office of the Kentucky Health Benefit Exchange. “DCBS is making this change to ensure that applications are processed as quickly as possible for Kentuckians seeking coverage.”

Customers applying for health care benefits through kynect can log on to http://kynect.ky.gov or call (855) 4kynect – (855) 459-6328 or (855) 326-4654 (TTY).

Customers seeking food benefits can initiate the application on line at https://snapfoodbenefits.chfs.ky.gov or call (855) 306-8959. A family support worker will contact the customer to complete the interview and eligibility determination.

For help with other DCBS applications or annual benefit renewals, customers may call (855) 306-8959.

To learn more about services administered by DCBS family support staff, log on to http://chfs.ky.gov/dcbs/dfs/.

SurfKY News
Information provided by Cabinet for Health and Family Services

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Most Read This Week

August 24, 2015 11095

Teen Reports Slasher Attempted to Attack Him on…

by Doreen Dennis, SurfKY News
August 24, 2015 6141

Alleged Burglar Calls 911 to Report Fire

by SurfKY News
August 24, 2015 5069

UPDATE: Four Dead, Two Survive Boating Accident

by SurfKY News
August 27, 2015 4608

All is Well after MNHHS Lockdown

by Doreen Dennis, SurfKY News
August 24, 2015 4297

MPD Coducting Sobriety Checkpoints

by SurfKY News

Most Read This Month

August 06, 2015 16268

Muhlenberg Woman Reportedly Suffers Violent…

by SurfKY News
August 24, 2015 11095

Teen Reports Slasher Attempted to Attack Him on…

by Doreen Dennis, SurfKY News

Stories Trending Now

August 30, 2015 2105

UPDATED: 'He Fought the Law ... but, the Law Won'

by Doreen Dennis, SurfKY News
August 29, 2015 1266

UK Part of First Study on Marijuana Compound…

by SurfKY News
August 29, 2015 1154

Happenings, Meetings Listed for Following Week

by Tammy Holloway, SurfKY News
August 29, 2015 1070

All Occasions Formals to Host Celebration to…

by Rita Dukes Smith, SurfKY News Director
August 29, 2015 931

Kentucky State Park Camping Deal Offered in…

by SurfKY News
August 29, 2015 889

UK Student Gaming System to Support Learning for…

by SurfKY News
August 29, 2015 767

Police Searching for Suspect for Attempted ATM…

by SurfKY News
August 29, 2015 461

Keeping the Faith - 'The Wisdom to Wait'

by SurfKY News
August 29, 2015 413

Hooked on Science - 'Inertia Antenna'

by SurfKY News
August 30, 2015 342

Dave Says - Aug. 30, 2015

by SurfKY News