money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Posted on 2/2/14
3/13 - 16
3/13 - 16

Most Read This Week

August 24, 2015 10580

Teen Reports Slasher Attempted to Attack Him on…

by Doreen Dennis, SurfKY News
August 24, 2015 5891

Alleged Burglar Calls 911 to Report Fire

by SurfKY News
August 22, 2015 4940

Hopkins County Grand Jury Indictments

by SurfKY News
August 24, 2015 4878

UPDATE: Four Dead, Two Survive Boating Accident

by SurfKY News
August 27, 2015 4111

All is Well after MNHHS Lockdown

by Doreen Dennis, SurfKY News

Most Read This Month

August 06, 2015 14803

Muhlenberg Woman Reportedly Suffers Violent…

by SurfKY News
August 24, 2015 10580

Teen Reports Slasher Attempted to Attack Him on…

by Doreen Dennis, SurfKY News

Stories Trending Now

August 27, 2015 4111

All is Well after MNHHS Lockdown

by Doreen Dennis, SurfKY News
August 27, 2015 1623

Kentucky Career Center Blood Drive Aug. 31

by SurfKY News
August 26, 2015 1193

Legislators Preview Election 2015

by KET
August 27, 2015 986

Madisonville Police Arrest Reports Released -…

by SurfKY News
August 27, 2015 970

Driver Injured after Swerving to Avoid Striking…

by Doreen Dennis, SurfKY News
August 28, 2015 596

Hopkins County Health Department Food Scores Thru…

by SurfKY News
August 27, 2015 564

Remember Alison Parker, Adam Ward Not the Killer

by SurfKY News
August 27, 2015 559

KSP Charges Jefferson County Man with Child…

by SurfKY News
August 27, 2015 494

Rep. Steve Riggs Challenges State, Local…

by SurfKY News
August 27, 2015 465

Jobless Rates down in 115 Kentucky Counties in…

by SurfKY News