Pick Your Community: | Hopkins | Muhlenberg | Daviess | Christian | Henderson | Lakes | McCracken | Webster
Davis Motor Sales banner ad

Attorney General Files Complaint Against Propane Provider

jack conway 300FRANKFORT, Ky. (1/30/14) ― Attorney General Jack Conway today filed a complaint in Franklin Circuit Court against a Kentucky propane gas provider for alleged violations of the Kentucky Consumer Protection Act. It also sought, and was granted, a restraining order to allow customers of United Propane Gas, Inc. and its 23 subsidiaries to secure propane from another supplier without a written release from UPG until Feb. 3. A written release by a tank owner/supplier is normally required by Kentucky law before another supplier is allowed to fill the tank. The court's restraining order suspends that requirement in this instance.


The action comes after the Office of the Attorney General received complaints from farmers and residential customers of UPG in Western Kentucky who were exhausting their propane supplies. When consumers called the company, they had trouble reaching a representative or could not secure a waiver from the company. The Office of the Attorney General worked with the company to obtain a blanket waiver for customers. The waiver expired at 12:01 a.m. January 28. The Office of the Attorney General demanded UPG to extend the waiver through the week because of the company's lack of supply and cold temperatures. The company refused, which led to today's action.


"The majority of propane companies, while facing shortages, are doing the right thing," General Conway said. "They are working with customers to make partial deliveries or provide waivers. This has not been the case for UPG. It baffles me why a company would not put the needs of its customers first, especially with the recent weather conditions we've been experiencing in Kentucky. I appreciate the judge ruling on behalf of consumers who need access to propane to heat their homes and operate their businesses."
To view Judge Phillip Shepherd's order, visit this link: http://goo.gl/xrlpwA.


Customers who are unable to reach their supplier, obtain a release or obtain supply from another supplier should contact the Office of the Attorney General at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call the Propane Supply Complaint Hotline at 1-866-592-2556.

SurfKY News
Information provided by Allison Gardner Martin

© Copyright 2014 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story by using one of the social media links below.

Posted on 2/2/14
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013
2/6/2014 - posted
3/13 - 16
Started 11/8/2013
Started 11/8/2013

Most Read This Week

October 20, 2014 6948

Uncle Lee's in Greenville is Closing Its Doors…

in Local (Muhlenberg) Top News by www.unclelees.com
October 19, 2014 4725

Kentucky Energy Department Releases Virtual Solar…

in General News For All Sites by Dick Brown
October 21, 2014 3474

UPDATE: Pedestrian Struck by Vehicle on Shamrock…

in Local (Hopkins) Top News by Officer C.P. Haynie
October 22, 2014 2950

Hopkins County Grand Jury Indictments

in Hopkins News by Karen McKnight
October 23, 2014 2927

Resident Returns Home to People Using Drugs,…

in Local (Hopkins) Top News by Madisonville Police Department
October 20, 2014 2904

Man Charged for Assaulting Pregnant Wife

in Local (Hopkins) Top News by Madisonville Police Department
October 21, 2014 2869

Madisonville Police Arrest Reports - Oct. 21, 2014

in Hopkins News by Madisonville Police Department
October 20, 2014 2667

Hopkins County Sheriff's Arrest Reports Released

in Hopkins News by Sheila Hopper
October 22, 2014 2364

Failure to Signal Ends in Drug Arrest

in Local (Hopkins) Top News by Madisonville Police Department
October 22, 2014 2298

Convicted Felon Charged for Handgun Possession…

in Local (Muhlenberg) Top News by Trooper Stu Recke

Stories Trending Today

October 24, 2014 1454

Woman Arrested for Allegedly Reporting Check…

in Local (Hopkins) Top News by Madisonville Police Department
October 24, 2014 1294

Central City Man Charged with Sexual Assault on…

in Local (Muhlenberg) Top News by Chris Cooper
October 24, 2014 1035

Madisonville Police Arrest Reports - Oct. 24, 2014

in Hopkins News by Madisonville Police Department
October 24, 2014 1019

Miners Turn Out in Madisonville for…

in Top News For All Sites by Rita Dukes Smith, SurfKY News Director
October 23, 2014 994

Don Everly to be Part of Rock and Roll Hall of…

in Top News For All Sites by Paul McRee, SurfKY News
October 24, 2014 921

Tail Light Out Traffic Stop Turns to Drug Arrest

in Local (Hopkins) Top News by Madisonville Police Department
October 24, 2014 855

Family Looking for 'Runner'

in Hopkins News by Lisa Crook
October 24, 2014 825

County Renews Career Advancement Lease

in Local (Muhlenberg) Top News by Charles W. Riley II, SurfKY News
October 24, 2014 766

Baldwin, Crist and Saint Selected to 2014 Second…

in Hopkins Sports by Troy Crist
October 23, 2014 743

Security Officer Offers Identity Theft Protection…

in Local (Hopkins) Top News by Amber Averitt, SurfKY News

SurfKY News Group, Inc.
Corporate Office & Studio
1125 Nebo Rd.  •  Madisonville, KY 42431
270.452.2727 (phone)
  •  270.452.2249 (fax)


Contact a member of our staff: www.surfky.com/contact
Copyright © 2014 SurfKY News Group, Inc.  •  Terms of Use  •  Site Map

social fbsocial twsocial yt
social gpsocial flrsocial rss