ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Posted on 2/2/14
3/13 - 16
3/13 - 16

Most Read This Week

May 23, 2015 7959

Missing 5-Year-Old Boy Found

by Doreen Dennis, SurfKY News
May 27, 2015 6707

VIDEO: Sparks Fly Over Hanson Rezoning Issue

by Tammy Holloway, SurfKY News
May 28, 2015 4568

Four Charged with Burglary for Entering Elderly…

by SurfKY News
May 25, 2015 3786

Can Sunscreen Save Your Life?

by Melissa Patrick
May 27, 2015 3520

Midnight Ride on Rabbit Ridge Ends in Jail

by SurfKY News

Most Read This Month

May 15, 2015 10979

New Madisonville Business In Full Operation Soon

by Tammy Holloway, SurfKY News
May 23, 2015 7959

Missing 5-Year-Old Boy Found

by Doreen Dennis, SurfKY News

Stories Trending Now

May 28, 2015 4568

Four Charged with Burglary for Entering Elderly…

by SurfKY News
May 28, 2015 1420

Greenville Man Charged with Rockport Robbery,…

by SurfKY News
May 28, 2015 1204

Livingston Street, Hanson Rezoning Request…

by SurfKY News
May 28, 2015 931

Dawson Springs Woman Charged on Drug Offenses, DUI

by SurfKY News
May 28, 2015 902

Teens Injured When Vehicle Crashes into Tree

by SurfKY News
May 28, 2015 728

Southside Elementary Wins $30,000 in National…

by Doreen Dennis, SurfKY News
May 28, 2015 690

Slaughters Student, Madisonville Faculty Member…

by Joyce Riggs
May 28, 2015 616

Hopkins County Health Department Food Scores Thru…

by Barry Franklin
May 28, 2015 491

'The Patrick Rudd Project' Encourages Community…

by Ron Sanders