money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Posted on 2/2/14
3/13 - 16
3/13 - 16

Most Read This Week

March 18, 2015 9413

UPDATE: Hanson Man Located in Henderson, Taken to…

by Trooper Stu Recke
March 18, 2015 6811

UPDATE: Name of Pedestrian Killed on Western…

by Trooper Stu Recke
March 24, 2015 4838

One Dies, Another Injured in Mortons Gap Traffic…

by Deputy Heath Owens
March 25, 2015 4810

Fazoli's, Roses Coming to Madisonville

by Amber Averitt, SurfKY News
March 25, 2015 4715

Grand Jury Finds No Criminal Wrongdoing in Bean…

by Doreen Dennis, SurfKY News
March 24, 2015 3980

UPDATE: One Injured in Hopkinsville Road Accident

by Doreen Dennis, SurfKY News

Most Read This Month

February 25, 2015 13779

Multi-Agency Investigation Nets Large-Scale Meth…

by Trooper Stu Recke
March 09, 2015 12799

Multi-Agency Drug Bust Results in $1 Million Meth…

by KSP DESI

Stories Trending Today

March 25, 2015 4810

Fazoli's, Roses Coming to Madisonville

by Amber Averitt, SurfKY News
March 25, 2015 4715

Grand Jury Finds No Criminal Wrongdoing in Bean…

by Doreen Dennis, SurfKY News
March 25, 2015 3624

Madisonville Man's Living Room Leap Lands Him in…

by Madisonville Police Department / Hopkins County Detention Center
March 25, 2015 3137

Rep Brent Yonts' Letter to TVA concerning…

by Brent Yonts
March 25, 2015 2255

Alleged Speeding in School Zone Ends in DUI Arrest

by Madisonville Police Department / Hopkins County Detention Center
March 25, 2015 1560

Greenville Man Charged with Theft of Vehicle

by Wes Miller
March 25, 2015 1555

Crime Stoppers Fugitive of the Week – March 25,…

by Hopkinsville – Christian County Crime Stoppers
March 25, 2015 1289

Madisonville Police Arrest Reports - March 25,…

by Madisonville Police Department
March 26, 2015 1285

‘Chasing Rainbow’ Heart Walk Raises Funds for AHA

by Tammy Holloway, SurfKY News
March 25, 2015 1227

Hopkins County Sheriff's Reports Released

by Hopkins County Sheriff's Office