money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Most Read This Week

July 30, 2015 3984

Webster Man Leads Police on Chase through Parts…

by SurfKY News
July 31, 2015 3879

Miss Hopkins County Fair 2015 Chosen

by Tammy Holloway, SurfKY News
August 01, 2015 2688

24th Annual Miss Teen Hopkins County Fair Pageant…

by Tammy Holloway, SurfKY News
July 29, 2015 2577

Crime Stoppers Top Most Wanted - July 29, 2015

by SurfKY News
August 01, 2015 2490

Little Miss, Mister Hopkins County Fair Chosen

by Tammy Holloway, SurfKY News

Most Read This Month

July 17, 2015 16838

Muhlenberg Most Wanted - Top 10

by SurfKY News
July 23, 2015 15835

UPDATE: Family Confirms Body of Missing Teen…

by Shawn Freels, SurfKY News

Stories Trending Now

August 03, 2015 1653

Tiniest Division of Hopkins County Fair Pageants…

by Tammy Holloway, SurfKY News
August 03, 2015 1477

Two Injured in Motorcycle Accident

by SurfKY News
August 04, 2015 1319

Hopkins School System Has More Hiring to Do

by Tammy Holloway, SurfKY News
August 03, 2015 1266

Man Accused of Using Craig's List to Encourage…

by SurfKY News
August 03, 2015 1074

Two Vehicle Collision Injures One, Driver…

by SurfKY News
August 03, 2015 1043

Back To School Bash Brings Crowd to Mall

by Tammy Holloway, SurfKY News
August 03, 2015 1032

Madisonville Police Reports Released

by SurfKY News
August 03, 2015 943

Vehicle Accident Results in One Fatality

by SurfKY News
August 04, 2015 861

No. 9 Steakhouse Owners Working to Rebuild Dream

by Doreen Dennis, SurfKY News
August 03, 2015 647

Hopkins County Pays Tribute to School Personnel…

by Ron Sanders