PADUCAH, KY (12/28/11) – Baptist Health Line recently received its third ICARE award from RelayHealth, a McKesson Company, for work with Western Baptist Hospital’s transfer center. The call center’s experienced registered nurses answer calls from outlying smaller hospitals and physicians who want to transfer their patients to Western Baptist.
 
Baptist Health Line nurses have answered the hospital’s free 24-hour hotline for the past 15 years. Baptist Health Line received the latest ICARE award for exemplifying the five ICARE principles – Integrity, Customer-First, Accountability, Respect and Excellence.
 
Baptist Health Line previously won ICARE awards in 2001 and 2007.
 
People may speak to a nurse 24 hours a day about general medical questions at (270) 575-2918 or phone the toll-free hotline to discuss chest pain and stroke symptoms at (800) 575-1911. Parents of young children can phone the StorkLine at (270) 575-BABY.
 
RelayHealth provides information exchange services to more than 200,000 physicians and their staffs and more than 2,000 hospitals and health systems.
 
SurfKY News
Information provided by Angie Kinsey

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