ku scam alert 300KENTUCKY (5/15/13) – Kentucky Utilities Company is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

The caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card. If the targeted customer does not cooperate, the caller threatens to disconnect the person’s electric service.

KU has alerted authorities and offers the following SAFE advice to residential and business customers:

  • Secure your personal information: KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: KU offers customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call KU, who will always verify official communication. KU customers should call 1-800-981-0600.
  • Elect to speak to a KU representative: As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.

 
Customers who have been impacted by this scam should report it to their local police department.
 
Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the event someone appears at their door stating they are there on the company’s behalf.
 
Authentic KU ID badges – whether issued to an employee or a contractor – show the companies’ logos. An employee ID card always has the employees name and color photograph on the front as well.
 
Sometimes there are legitimate service-related reasons the utility may need access to a customer’s home, but in-person contact at a customer’s home never involves collecting payment for a monthly bill.

SurfKY News
Information provided by Cliff Feltham (Kentucky Utilities)

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

Posted on 2/2/14
3/13 - 16
3/13 - 16

Most Read This Week

April 17, 2015 8947

An Open Letter from an Addict

by Olivia Kirks
April 13, 2015 6332

Three Juveniles, Adult Accused of Vandalizing…

by Deputy Will Coursey
April 14, 2015 5477

Several Juveniles Charged in Connection with Fight

by SurfKY News
April 18, 2015 5253

Man Charged with Attempting to Coerce Minor for…

by Madisonville Police Department
April 16, 2015 3533

Crime Stoppers Fugitive of the Week – April 16,…

by Hopkinsville – Christian County Crime Stoppers

Most Read This Month

April 17, 2015 8947

An Open Letter from an Addict

by Olivia Kirks
April 02, 2015 8567

UPDATE: Madisonville Man Injured in Head-on…

by Doreen Dennis, SurfKY News

Stories Trending Now

April 20, 2015 3352

Nortonville Woman Charged with Meth Possession at…

by Madisonville Police Department
April 19, 2015 2394

ATV Ride, Cookout Raises Funds for Shanice Bean…

by Tammy Holloway, SurfKY News
April 20, 2015 1468

Madisonville Man Charged with Sex Abuse of Two…

by SurfKY News
April 20, 2015 1226

Traffic Stop Results in DUI, Drug Possession,…

by SurfKY News
April 19, 2015 1225

Tru Blue BBQ Wins Earlington Downtown Showdown BBQ

by Tammy Holloway, SurfKY News
April 20, 2015 968

Pick Greenville's 'Saturdays on the Square' Free…

by Beth Newman
April 18, 2015 966

Home, Garden Show Concludes Today at Ballard…

by Tammy Holloway, SurfKY News
April 19, 2015 857

Children Thrilled with Superhero Pancake Breakfast

by Tammy Holloway, SurfKY News
April 19, 2015 822

Gov. Beshear Orders Flags to Half-Staff on April…

by Office of the Governor
April 19, 2015 673

KET Documentary Follows UK Doctor's Work Helping…

by Elizabeth Adams